We're sorry to hear about your experience and truly regret that we didn’t meet your expectations. We’ve already invited you to speak with our branch manager to discuss your concerns in more detail and see how we can resolve the issues. … More

I am very sorry to hear this. I can't see that we have actually had dealings with you from our Northfield office. I hope everything works out for you and wish you all the very best in the future.

Hi Gabriel, i am sorry you to hear about your experience. However, the last record we can find of you dealing with us was in 2015 and we have not charged any fees to tenants since 2019. Much has changed in our business since then and i would certainly hope you would have a very different experience if you rented from us now.

Hi Kathy, we have an obligation to both you as the tenant and to the landlord make sure that the fabric of a building is not deteriorating and I do not know how we can do that without coming to visit. It is recognised in the rental market that agents should visit properties periodically and I am absolutely confident that if we did not we would be lambasted by both tenants and landlords for not doing so. It appears it might be some time since you rented through us as our inspections are just three times a year now. We do wish the inspections to be as minimally intrusive as possible but we do have to have some means of recording what we have found. I would be very pleased to hear from you personally as feedback only enables us to be aware of how our customers feel about the service we provide.

Hi Brittany, I would be very pleased to engage with you about your experience with us and my direct contact is dee@quelay.co.uk. However, I cannot find any record of your name in our database and we would have your details if we have spoken to you about letting a property. Can you please let me know the circumstances of your experience with us.

Hi, Cil_Lee, i was very concerned to read your review and i take what you say very seriously. We absolutely do not wish to come across as entitled, or opinionated and the service you receive from us should be no different whether you are paying us or not. So, I am very sorry that you feel the way that you do. The person with whom you had most contact has worked for us for nine years and is extremely conscientious about her work, I have never received such feedback about her engagement with customers and you will see from our reviews that she is often mentioned very positively. That does not mean you are wrong, you are a customer and your views are important to me. Much of the issues that you encountered arose from the developer registering the property in a different name than the one we were advised at the outset and that had ramifications for your mortgage arrangements. We were not involved in that registration process but as the guys in the middle had to pick up the pieces when it became apparent it was going to cause a delay for you. On the day of completion the person in question made her whole morning available to hand over keys personally to you, she could not block her whole day out to do so. Your solicitor received the money on your sale at 10.30 but it was not until 12.30 that she called you to enquire what was happening as the money had not arrived for your purchase and we had to make arrangements to get someone to travel 8 miles to meet you. I absolutely understand that moving day is stressful but you hung up on our call while we were trying to explain that we needed to understand what was happening with your solicitor so we could plan how we could meet you to officially hand over keys. Hopefully you are now settled and enjoying your new home and the difficulties you encountered will soon be long forgotten. Dee Quealy

Hi Kathy, we have an obligation to both you as the tenant and to the landlord make sure that the fabric of a building is not deteriorating and I do not know how we can do that without coming to visit. It is recognised in the rental market that agents should visit properties periodically and I am absolutely confident that if we did not we would be lambasted by both tenants and landlords for not doing so. It appears it might be some time since you rented through us as our inspections are just three times a year now. We do wish the inspections to be as minimally intrusive as possible but we do have to have some means of recording what we have found. I would be very pleased to hear from you personally as feedback only enables us to be aware of how our customers feel about the service we provide.

Hi Brittany, I would be very pleased to engage with you about your experience with us and my direct contact is dee@quelay.co.uk. However, I cannot find any record of your name in our database and we would have your details if we have spoken to you about letting a property. Can you please let me know the circumstances of your experience with us.

I am very sorry to hear this. You will see from our numerous reviews that out service standards are high across the office. Unfortunately, there were legal issues in the background that hindered your sale which was out of our hands. I hope all works out for you and wish you all the very best in the future.