Skip to content

Quealy and Co

2 Park Road, Sittingbourne, ME10 1DR, UK, ME10

4.7 648 reviews

Recent reviews

A selection of reviews, highest rated first. Not every review may be shown.

Cil_Lee Google

We purchased our home via this agent and honestly, it was simply disappointing - undue stress caused by poor communication, a lack of knowledge of the property we were purchasing, and being made to feel constantly concerned and stressed, …

Reply from Quealy and Co: Hi, Cil_Lee, i was very concerned to read your review and i take what you say very seriously. We absolutely do not wish to come across as entitled, or opinionated and the service you receive from us should be no different whether you are … More
Emily Newman Google

As a first time buyer myself, my experience was not great with quealy & co. First we tried to purchase a house that granted may not have been quealy & co understanding at first was not even purchasable, potentially stamp duty evasion. …

Reply from Quealy and Co: Hi Emily We are very sorry to hear about your experience and it means a lot to us that you have reached out as we don't want you to be unhappy. … More
Chloe Doran Google

F.A.O tenants: They come and inspect the property every 3 months and as a tenant they do not send you any inspection reports. Even when you email twice, asking for inspection reports and notes to be sent to you as a tenant, they do not …

Gabriel Biancalana Google

Unreliable. They charge you a fee for renting then any problems you have in the property is not dealt with.

Reply from Quealy and Co: Hi Gabriel, i am sorry you to hear about your experience. However, the last record we can find of you dealing with us was in 2015 and we have not charged any fees to tenants since 2019. Much has changed in our business since then and i would certainly hope you would have a very different experience if you rented from us now.
Brittany Google

Am amazed at the lack of professionalism within the lettings agency. Agents making unfounded and rude comments about a property to the landlord, I would not recommend or trust using Quealy’s to look after your property.

Reply from Quealy and Co: Hi Brittany, I would be very pleased to engage with you about your experience with us and my direct contact is dee@quelay.co.uk. However, I cannot find any record of your name in our database and we would have your details if we have spoken … More
Celia Lee Facebook

We purchased via Quealy & Co and it was possibly the most stressful purchase to date - we were misinformed, and ‘supported’ (I use the term losely), by an agent who was entitled, opinionated and quite frankly, unhelpful. We were made to feel insignificant and it was simply unacceptable - key information they should have been aware of as agents, caused delays which were stressful and we we were continually made to feel as though we were the issue. Communication was poor - often having to chase for responses, and the agent dealing with our purchase would misinterpret communication, I’m not even sure how this is possible as I ensured we communicated in writing in the end, and yet it was still miscommunicated. Given our experience, I wouldn’t recommend Quealy & Co and if we ever look to move in the future, I would be cautious considering any properties on their books. The last few weeks have been so stressful, I’ve suffered migraines and I know they say moving house is one of the most stressful events in life - well with this estate agent, that is a certainty. #stress

Kathy Morison Google

Would give 0 stars if I could, wouldn’t recommend renting with Quealy and Co. Inspections every 3 months photos taken of your property, never feels like home. if I wasn’t still tied to a tenancy I would be moving out already. If you are renting, remember that they work for the landlord and not you, don’t trust them.

Reply from Quealy and Co: Hi Kathy, we have an obligation to both you as the tenant and to the landlord make sure that the fabric of a building is not deteriorating and I do not know how we can do that without coming to visit. It is recognised in the rental market that agents should visit properties periodically and I am absolutely confident that if we did not we would be lambasted by both tenants and landlords for not doing so. It appears it might be some time since you rented through us as our inspections are just three times a year now. We do wish the inspections to be as minimally intrusive as possible but we do have to have some means of recording what we have found. I would be very pleased to hear from you personally as feedback only enables us to be aware of how our customers feel about the service we provide.
Brittany Holland Google

Am amazed at the lack of professionalism within the lettings agency. Agents making unfounded and rude comments about a property to the landlord, I would not recommend or trust using Quealy’s to look after your property.

Reply from Quealy and Co: Hi Brittany, I would be very pleased to engage with you about your experience with us and my direct contact is dee@quelay.co.uk. However, I cannot find any record of your name in our database and we would have your details if we have spoken to you about letting a property. Can you please let me know the circumstances of your experience with us.
Daniel Harris Google

We didn’t have the best experience renting off quealy and co. We were there for around 20months and if we had a problem the first response was can you fix it yourself or certain things they just wasn’t interested in. But the worst …

About Quealy and Co

We take pride in what we do, we try very hard to do it well and give great value to our customers. We are all focused on providing a service to our customers that they value and will remember for whenever they may need us again in the future. So our clients are not numbers but real people whose custom we hold dear. We have a great team of people who have many years of experience in the industry who all live in the communities in which we work.

Website: http://www.quealy.co.uk

Memberships and portals

Relocation Agent Network

We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms and conditions