My wife and I were disappointed, with service, as we did a lot of viewings ourselves.we showed our buyer around, because no one was available. This happened several times, we feel we did estate agents job without being paid, we also did negotiating price, as each time we dealt with Michael he wanted us to drop our price.
Quealy and Co
2 Park Road, Sittingbourne, ME10 1DR, UK, ME10
4.7
648 reviews
Recent reviews
A selection of reviews, highest rated first. Not every review may be shown.
Was really disappointed. We purchased a house at Redgrove Avenue & was told it would be handed over after a deep cleaning. Unfortunately, the carpets are very dirty. The kitchen shelves are stained & dirty. The toilet is stained & very dirty. Paint stains on the borders of the wall. The fridge shelf is broken. Most of the walls have plenty of nails on it. Overall, really very disappointed after seeing the condition of the house & not at all happy on receiving our house keys. Hope, you do check once in everything before the keys are handed over to the buyer. Thank you, Preethi Thomas
Despite their number of great reviews about their estate agency side, I think their lettings side needs work. Sent an enquiry to view a rental property the day it came onto the market, filled out forms to view. I was told I would get a call …
Reply from Quealy and Co: Hi Sophia, I have reviewed the situation in detail and messaged you privately to confirm exactly what happened. Your timelines and explanation are not quite accurate but as mentioned in my message we did not reply to you quite as quickly as we would both have liked and for that I do apologise. Dee Quealy
Uncompetition agency, uncompetition team!! Veeery poorly qualifications!!! Not interest in potential customers. Take 300GBP for checking references and 3 weeks nobody answer! after 3weeks when i calling to this agency i hearing; Sorry, this house is rent now!! 300GBP GONE! NOT RECOMMENDED.
Very frustrating experience and a complete waste of time. We submitted our offer the next working day after viewing and clearly stated …
Reply from Quealy and Co: Hi Kerem
We are sorry to hear about your experience. We are investigating this with the … More
Been trying to get an appointment to view a property all week, these people do not answer the phone !!!! When you get through to someone who doesn’t work in the office they never pass your message on!! This company is defiantly one to avoid!! How they sell anything is beyond me
Reply from Quealy and Co: Hi Carissa, I am very sorry to hear about this. However, I cannot find your name anywhere in our records. Have you enquired under another name? Please reach out to me dee@quealy.co.uk
Absolutely horrific experience at 23a Canterbury Road. Avoid it like the plague! …
Listed my property as a parking space when it was actually a house. Quealy never found this out themselves, it took another estate agent when looking for my property online to realise it wasn't listed. Wasted months of selling time at a …
Reply from Quealy and Co: Dear Nick, I am looking into this and I take what you say seriously. I can see we had 10 viewing appointment requests so I am not quite sure the other agents description of the situation is entirely accurate. I will respond further privately. Dee Quealy
Contacted quealy and co to ask for a viewing on a rental on the Tues and booked it for 3pm on Fri, Fri morning I received a text reminder of viewing, then half way through the day they called me to change my appointment from 3pm to 4.30pm …
Reply from Quealy and Co: Hi, I am not going to try and make any excuses, just apologise profusely. We asked you to accommodate us and then we let you down, albeit unwittingly. It is highly unusual that something like this would happen and we hope that if you reach out to us at any point in the future you would receive a very different experience. Dee Quealy
Would give 0 stars if I could, wouldn’t recommend renting with Quealy and Co. Inspections every 3 months photos taken of your property, never feels like home. if I wasn’t still tied to a tenancy I would be moving out already. …
Reply from Quealy and Co: Hi Kathy, we have an obligation to both you as the tenant and to the landlord make sure that the fabric of a building is not deteriorating and I do not know how we can do that without coming to visit. It is recognised in the rental market … More
About Quealy and Co
We take pride in what we do, we try very hard to do it well and give great value to our customers. We are all focused on providing a service to our customers that they value and will remember for whenever they may need us again in the future. So our clients are not numbers but real people whose custom we hold dear. We have a great team of people who have many years of experience in the industry who all live in the communities in which we work.
Website: http://www.quealy.co.uk
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