Terrible customer service to the point that myself and my partner lost out on a property that Bassets told us we had first reserve on. When trying to pay the holding deposit, Bassets came up with any and every excuse not to give us the payment details until someone else had let the house. Avoid completely at all costs!!!

I had the unfortunate pleasure of being a tenant with Bassets Lettings for 2 years. They were by far the worst agency I have ever dealt with, their biggest issues are their customer service and communication which were awful. They were quick to get in contact if they wanted anything but impossible to get in contact with if we had an issue that needed to be reported, they even failed to notify us when they had changed their reporting system for maintenance issues! We have since moved out of the property and what should be a simple process was once again made unnecessarily complicated by Bassets errors. Don't expect to get any of your deposit back either, they will find any fault they can and charge extremely inflated costs to fix these 'faults'. If you are looking at renting I would advise finding a property that isn't managed by Bassets lettings agency!

I have been a tenant with Bassets Lettings for 2.5 years. Terrible customer service and slow communication. You can report maintenance issues online, which is a quick and efficient system, but then you have to deal with their staff after... During big roof works after big leaks (twice) I had to constantly chase up both Bassets and the contractor. Work was started without notice, scaffolding left for 5 weeks after the job was done. Not Bassets fault, but there was no communication at all. And this is just one example of many nuisances dealing with this agency. Now we have bought a property and moved out it’s the same story. We had the house professionally cleaned, but for Bassets that wasn’t clean enough. Instead of getting my cleaner back in, they used theirs so they can keep more of our deposit. The landlord told me everything was fine. Clear example of the middle man making things unnessecarily complicated. I know that when you are looking to rent a property you choose the house and not the letting agency, but if you are doubting between two properties I would advise to avoid the one managed by Bassets!