I had the unfortunate pleasure of being a tenant with Bassets Lettings for 2 years. They were by far the worst agency I have ever dealt with, their biggest issues are their customer service and communication which were awful. They were quick to get in contact if they wanted anything but impossible to get in contact with if we had an issue that needed to be reported, they even failed to notify us when they had changed their reporting system for maintenance issues! We have since moved out of the property and what should be a simple process was once again made unnecessarily complicated by Bassets errors. Don't expect to get any of your deposit back either, they will find any fault they can and charge extremely inflated costs to fix these 'faults'. If you are looking at renting I would advise finding a property that isn't managed by Bassets lettings agency!