I have been a tenant with Bassets Lettings for 2.5 years. Terrible customer service and slow communication. You can report maintenance issues online, which is a quick and efficient system, but then you have to deal with their staff after... During big roof works after big leaks (twice) I had to constantly chase up both Bassets and the contractor. Work was started without notice, scaffolding left for 5 weeks after the job was done. Not Bassets fault, but there was no communication at all. And this is just one example of many nuisances dealing with this agency. Now we have bought a property and moved out it’s the same story. We had the house professionally cleaned, but for Bassets that wasn’t clean enough. Instead of getting my cleaner back in, they used theirs so they can keep more of our deposit. The landlord told me everything was fine. Clear example of the middle man making things unnessecarily complicated. I know that when you are looking to rent a property you choose the house and not the letting agency, but if you are doubting between two properties I would advise to avoid the one managed by Bassets!