We had a viewing on a property on Victoria Road and when Hayden called us for feedback, we told him that it is on the main road and was noisy. Some properties are good isolated some are not and on pictures it was not obvious that the property would absorb much noise. Hayden told us to make a better check first before viewing properties. Yes I can do that, but does it mean I cannot see any property or get an impression of properties being on main road? People can change their mind, but the response felt we only can view properties, if we most likely buy it. Was upsetting to hear that cold response, and hopefully we can find good properties with other vendors, who understands and accept buyers' honest feedback.
We had a viewing on a property on Victoria Road and when Hayden called us for feedback, we told him that it is on the main road and was noisy. Some properties are good isolated some are not and on pictures it was not obvious that the property would absorb much noise. Hayden told us to make a better check first before viewing properties. Yes I can do that, but does it mean I cannot see any property or get an impression of properties being on main road? People can change their mind, but the response felt we only can view properties, if we most likely buy it. Was upsetting to hear that cold response, and hopefully we can find good properties with other vendors, who understands and accept buyers' honest feedback.
Unprofessional and unhelpful. Making a quick buck as a result of bereavement is not an ethical way to behave. Not returning my calls and not speaking to me, is unprofessional and uncaring. There has been no dialogue about the situation. We have provided the information you requested and have wanted to have a dialogue but you have not engaged with us.
For clarity for anyone reading this without prior context: I was a tenant at a property managed by Lawrence Rand, and this review reflects my direct experience. …
Complete Failure – A Disgrace to Both Tenants and Landlords Absolutely Terrible Experience – Avoid This Agency at All Costs I rented through this agency for two years and it was hands down the worst rental experience I’ve ever had and I doubt the good reviews here if they are real. Just six months into our tenancy, they put the flat up for sale without any regard for our right to privacy or peace. From that point on, it was a relentless stream of viewings—strangers being brought into our home week after week, sometimes with barely any notice. To make things worse, the landlord had also listed the property with another agency, so we were being constantly disturbed by both agencies—calls, texts, emails, and even uninvited knocks at the door. There was zero coordination or respect for our living situation. We are a small, professional family. We never missed a single rent payment and always looked after the flat. Everywhere we've rented, we've been considered ideal tenants—respectful, reliable, and responsible. Yet none of that mattered to this agency. We even agreed to a massive rent increase—nearly £400 more per month—just to be left alone. They agreed, then three months later, put the property back on the market and resumed the same invasive behavior. They broke their word, plain and simple. One of their own staff even admitted to me that the flat had been on the market for over a year and a half before we moved in and that they had failed to sell it. Yet they never disclosed this. Instead, they listed it for both rent and sale at the same time—showing complete disregard for both tenant and landlord. Unsurprisingly, I later saw that the landlord pulled the property from them entirely. That says it all. When we finally left—exhausted from the constant disruption—they had the nerve to deduct over £600 from our deposit, completely unfairly, instead of offering any apology or compensation for the nightmare they put us through. This review may come late, but only because I didn’t want to waste another second of my life thinking about them. If you’re considering working with this agency, don’t. They are a failure on all fronts—disrespectful, unprofessional, and completely untrustworthy. Avoid them completely, whether you’re a tenant or a landlord.
Poor service provided !!!!!!
I never give 1 star every I was look to rant property from them but I they took 400pouds for secure deposit we give all perform they ask and after they are tell out guarantor to give his online banking and HMRC access they are totally lied …
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106 Victoria Road, Ruislip, Middlesex, HA4 0AL, South East, UK, HA4
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