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Lawrence Rand

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
2.00 /5
Reply from agent

Dear Amin Ali Many thanks for your 2 star review, I would like to speak to you regarding this as I can not fine your information on our database please can you contact me direct on peter@lawrence-rand.co.uk Kind regards Peter lawrence Director Follow up 6th November I still haven’t heard anything from you and can not find any of your details on our CRM system so I can only assume the is a fake review

2.00 /5

We had a viewing on a property on Victoria Road and when Hayden called us for feedback, we told him that it is on the main road and was noisy. Some properties are good isolated some are not and on pictures it was not obvious that the property would absorb much noise. Hayden told us to make a better check first before viewing properties. Yes I can do that, but does it mean I cannot see any property or get an impression of properties being on main road? People can change their mind, but the response felt we only can view properties, if we most likely buy it. Was upsetting to hear that cold response, and hopefully we can find good properties with other vendors, who understands and accept buyers' honest feedback.

Reply from agent

Many thanks for your feedback to which i have taken on board and dealt with internally Kind regards Peter Lawrence Director

2.00 /5

We had a viewing on a property on Victoria Road and when Hayden called us for feedback, we told him that it is on the main road and was noisy. Some properties are good isolated some are not and on pictures it was not obvious that the property would absorb much noise. Hayden told us to make a better check first before viewing properties. Yes I can do that, but does it mean I cannot see any property or get an impression of properties being on main road? People can change their mind, but the response felt we only can view properties, if we most likely buy it. Was upsetting to hear that cold response, and hopefully we can find good properties with other vendors, who understands and accept buyers' honest feedback.

2.00 /5
Reply from agent

Dear Andy Many thanks for your review, We can not find your information on our crm system and therefore can only assume this information is in correct Please e-mail me direct at peter@lawrence-rand.co.uk and I will carry out a full investigation into the review for you. We have spoken to google regarding IP address as well to see if this is a fake review Kind regards

1.00 /5

Unprofessional and unhelpful. Making a quick buck as a result of bereavement is not an ethical way to behave. Not returning my calls and not speaking to me, is unprofessional and uncaring. There has been no dialogue about the situation. We have provided the information you requested and have wanted to have a dialogue but you have not engaged with us.

Reply from agent

Dear Satinder We are very sorry for your loss and understand that this is a difficult time. However, to clarify the situation, the individual contacting us is not the legal executor of the estate but the former partner of the deceased. As a regulated business, we are legally required to take instructions only from the appointed executor or their acting solicitor once probate has been granted. For this reason, we simply requested confirmation from a solicitor that probate has been granted and that the person contacting us has the legal authority to act as executor of the estate. This is a standard legal requirement and protects all parties involved. Until this documentation is provided by a solicitor, we are unfortunately unable to discuss or act on matters relating to the property. We have responded back to you and have all supporting evidence of this so stating this is false information. As soon as confirmation of probate and executor authority is received from the solicitor acting for the estate, we will of course be happy to assist and move matters forward. Kind regards Peter Lawrence Director

1.00 /5

For clarity for anyone reading this without prior context: I was a tenant at a property managed by Lawrence Rand, and this review reflects my direct experience. …

Reply from agent

Thank you for sharing your comments. We are sorry to hear that you remain unhappy with your experience and appreciate the opportunity to clarify a few points for anyone reading. … More

1.00 /5

Complete Failure – A Disgrace to Both Tenants and Landlords Absolutely Terrible Experience – Avoid This Agency at All Costs I rented through this agency for two years and it was hands down the worst rental experience I’ve ever had and I doubt the good reviews here if they are real. Just six months into our tenancy, they put the flat up for sale without any regard for our right to privacy or peace. From that point on, it was a relentless stream of viewings—strangers being brought into our home week after week, sometimes with barely any notice. To make things worse, the landlord had also listed the property with another agency, so we were being constantly disturbed by both agencies—calls, texts, emails, and even uninvited knocks at the door. There was zero coordination or respect for our living situation. We are a small, professional family. We never missed a single rent payment and always looked after the flat. Everywhere we've rented, we've been considered ideal tenants—respectful, reliable, and responsible. Yet none of that mattered to this agency. We even agreed to a massive rent increase—nearly £400 more per month—just to be left alone. They agreed, then three months later, put the property back on the market and resumed the same invasive behavior. They broke their word, plain and simple. One of their own staff even admitted to me that the flat had been on the market for over a year and a half before we moved in and that they had failed to sell it. Yet they never disclosed this. Instead, they listed it for both rent and sale at the same time—showing complete disregard for both tenant and landlord. Unsurprisingly, I later saw that the landlord pulled the property from them entirely. That says it all. When we finally left—exhausted from the constant disruption—they had the nerve to deduct over £600 from our deposit, completely unfairly, instead of offering any apology or compensation for the nightmare they put us through. This review may come late, but only because I didn’t want to waste another second of my life thinking about them. If you’re considering working with this agency, don’t. They are a failure on all fronts—disrespectful, unprofessional, and completely untrustworthy. Avoid them completely, whether you’re a tenant or a landlord.

Reply from agent

We’re sorry to hear that you feel this way, but we must correct a number of factual inaccuracies in your review to provide a clearer picture for those reading. Firstly, the property in question was not marketed with multiple agencies. It was exclusively listed with Lawrence Rand, and we successfully re-let it after your departure. The landlord was extremely pleased with our service, which is why they chose to continue working with us. It’s also important to clarify that this property was not managed by Lawrence Rand. As a result, key responsibilities such as rent increases, deposit return, property compliance, and decisions to sell rest entirely with the landlord. We act strictly under their instructions and do not have authority to override their decisions. Regarding your deposit, it was released to you on 23rd November 2023, following the correct procedure. Any deductions would have been clearly outlined and required mutual agreement via the DPS (Deposit Protection Service). If you believed these deductions were unfair, you had the right to raise a dispute at the time—which you did not. On 25th August 2023, the landlord served the required two-month notice and kindly offered flexibility should you find a new home earlier. This gave you ample opportunity to relocate on your terms. You also acknowledged in your email dated 28th September 2023 that you had lived in the property for two years, at a time when we were still trying to resolve an outstanding rent payment—which you attributed to a bank issue. Despite this, we continued to work with professionalism and courtesy. Lastly, we would like to remind you that on 16th October 2023, you requested a reference from us via OpenRent, which we provided promptly and positively, helping you secure your next rental. While we respect all feedback, we will always stand by the integrity and professionalism of our team. We take our responsibilities seriously and pride ourselves on acting fairly for both landlords and tenants—within the scope of our role and responsibilities. Kind Regards Peter Lawrence Director

1.00 /5

Poor service provided !!!!!!

Reply from agent

Many thanks for your feedback, this doesn’t give us any indication on what this relates too and also not being on our CRM database seems to be a fake review … More

1.00 /5

I never give 1 star every I was look to rant property from them but I they took 400pouds for secure deposit we give all perform they ask and after they are tell out guarantor to give his online banking and HMRC access they are totally lied …

Reply from agent

Dear Nikki Patel, Thank you for reaching out and sharing your concerns regarding the referencing process. I would like to address the points you’ve raised to ensure clarity and … More

1.00 /5
Reply from agent

Dear Kulbir Many thanks for your kind words and I will ensure this is passed to Harry and the team Kind regards Peter Lawrence

Contact details
Sales Phone:

01895 632211

Opening hours

Unknown

Address

106 Victoria Road, Ruislip, Middlesex, HA4 0AL, South East, UK, HA4

No about information available

Our team

No team information available

Guild of Professional Estate Agents

No marketing information available

No awards information available

No marketing information available

No awards information available