Lawrence Rand Estate Agents were our Estate Agents who managed the Tenancy for period of 2022-2023. We weren't satisfied with the service they provided with. Their agents were not upto mark specially from the Ruislip branch area. There were many issues in the property which they tried hiding it. Also post agreement they couldn't turn up to hand in the property in time as promised per rental agreement. Also during tenancy it was a night mare to contact and get the small repairs which were ignored to be sorted before the tenancy start date. They always used to play a card stating "owner of property never responds in and we are trying to reach him" while I always wondered it was they who managed the tenancy and maintenance of the property .Although we tried to be transparent and gave them many choices to get corrected themselves that never happened. Also they tried to claim the expenses over the deposit which they shouldn't be claiming up for against as the property was handed in way much better condition than it was taken over. Overall a 2 star rating, Hope they improve their services in the future years and gain customers confidence in property service across local area.

They are one of local real estate agents in Ruislip. I'd following interactions with them for property for sell in Ruislip manor so far and didnt find too impressive: 1. One property which was advertised for sell for viewing in Ruislip manor. Tried reaching 5-6 times, but never got appointment.The agent always said same thing that they will get back with viewing appointment and never reached back. 2. Scheduled one viewing appointment but I'd to cancel because of property's layout . 3. Scheduled another viewing appointment . Person arrived late and when reached asked us to start viewing from right door which was closed. As soon as my spouse and 2 year opened door, dog came jumping on my child scaring her and made her burst into tears. I'd to leave then and there.My trip was wasted. 4. I found the layouts mentioned by the architects is always including garage so finding exact carpet area is always challenging. What I liked? 1. Their informative sheets and 360 degree view of each property though the information is not always perfectly right .

We had a viewing on a property on Victoria Road and when Hayden called us for feedback, we told him that it is on the main road and was noisy. Some properties are good isolated some are not and on pictures it was not obvious that the property would absorb much noise. Hayden told us to make a better check first before viewing properties. Yes I can do that, but does it mean I cannot see any property or get an impression of properties being on main road? People can change their mind, but the response felt we only can view properties, if we most likely buy it. Was upsetting to hear that cold response, and hopefully we can find good properties with other vendors, who understands and accept buyers' honest feedback.

We had a viewing on a property on Victoria Road and when Hayden called us for feedback, we told him that it is on the main road and was noisy. Some properties are good isolated some are not and on pictures it was not obvious that the property would absorb much noise. Hayden told us to make a better check first before viewing properties. Yes I can do that, but does it mean I cannot see any property or get an impression of properties being on main road? People can change their mind, but the response felt we only can view properties, if we most likely buy it. Was upsetting to hear that cold response, and hopefully we can find good properties with other vendors, who understands and accept buyers' honest feedback.

Unprofessional and unhelpful. Making a quick buck as a result of bereavement is not an ethical way to behave. Not returning my calls and not speaking to me, is unprofessional and uncaring. There has been no dialogue about the situation. …

For clarity for anyone reading this without prior context: I was a tenant at a property managed by Lawrence Rand, and this review reflects my direct experience. The property was handed over in poor condition, with multiple maintenance and safety issues that should have been resolved before a tenancy began. These included unresolved defects and a gas oven later confirmed by a qualified gas engineer to be unsafe. Throughout this time, I remained polite, patient, and cooperative. I raised concerns calmly and gave repeated opportunities for matters to be resolved properly. Unfortunately, issues were not handled transparently or in a timely manner, and communication was often poor. Only when it became clear that serious breaches were not being addressed did I stand up for myself and insist on accountability. At that point, the tone of communication changed, and my concerns were dismissed rather than resolved. I moved communication to email only so there would be a clear written record something any tenant is entitled to do. This review is not “slander”. It is an honest, good-faith account of my experience as a tenant. In response to the director’s comment above, a few points need correcting for accuracy: Whether Lawrence Rand owned the property is irrelevant. They acted as the managing agent and were my sole point of contact, responsible for managing maintenance, safety, and communication. It was never “fine” with unsafe conditions. Concerns were raised because issues were not being dealt with properly or transparently. The gas oven was later confirmed by a qualified gas engineer to be unsafe. This was a serious issue that caused understandable concern and should never have arisen in the first place. Communication was moved to email only so there would be a clear written record after ongoing problems, something any tenant is fully entitled to do, not an act of avoidance. I have retained contemporaneous emails, inspection reports, and other documentation relating to the condition of the property and how issues were handled. Anyone considering renting or buying through this agent is welcome to reach out if they wish to understand my experience in more detail.

Complete Failure – A Disgrace to Both Tenants and Landlords Absolutely Terrible Experience – Avoid This Agency at All Costs I rented through this agency for two years and it was hands down the worst rental experience I’ve ever had and I doubt the good reviews here if they are real. Just six months into our tenancy, they put the flat up for sale without any regard for our right to privacy or peace. From that point on, it was a relentless stream of viewings—strangers being brought into our home week after week, sometimes with barely any notice. To make things worse, the landlord had also listed the property with another agency, so we were being constantly disturbed by both agencies—calls, texts, emails, and even uninvited knocks at the door. There was zero coordination or respect for our living situation. We are a small, professional family. We never missed a single rent payment and always looked after the flat. Everywhere we've rented, we've been considered ideal tenants—respectful, reliable, and responsible. Yet none of that mattered to this agency. We even agreed to a massive rent increase—nearly £400 more per month—just to be left alone. They agreed, then three months later, put the property back on the market and resumed the same invasive behavior. They broke their word, plain and simple. One of their own staff even admitted to me that the flat had been on the market for over a year and a half before we moved in and that they had failed to sell it. Yet they never disclosed this. Instead, they listed it for both rent and sale at the same time—showing complete disregard for both tenant and landlord. Unsurprisingly, I later saw that the landlord pulled the property from them entirely. That says it all. When we finally left—exhausted from the constant disruption—they had the nerve to deduct over £600 from our deposit, completely unfairly, instead of offering any apology or compensation for the nightmare they put us through. This review may come late, but only because I didn’t want to waste another second of my life thinking about them. If you’re considering working with this agency, don’t. They are a failure on all fronts—disrespectful, unprofessional, and completely untrustworthy. Avoid them completely, whether you’re a tenant or a landlord.