Howard, thank you for taking the time to leave us feedback.

Karthick Lakshmi Subramanian, thank you for taking the time to leave us feedback.

Kirsten Blezard, thank you for taking the time to leave us feedback.

Thank you for taking the time to leave Belvoir Rugby a review. If you can elaborate as to why we have not managed to meet your expectations and gain 5 starts that would be really helpful. We can then try to improve our service learning form your feedback. Thanks.

Vernatron, thanks for taking the time to leave a review and we are sorry that you were not 100% satisfied, hence a 3 star rating given. We wish you well in your new home.

Hi Cjskitv. We regret to hear that you are displeased with your recent experience with us. You're right, prior to you arriving in Rugby, the property you were interested in had been let; we contacted you as soon as we were aware that an application had been taken. It was unfortunate that you had travelled a distance to see the property and we're sorry about this, but in a busy rental market it happens. As it is now illegal to take more than one application on a property at a time, we did not want to waste your time any further. At no time would we suggest to you or any other prospective tenant that a property is somehow 'reserved' for them simply because they've booked a viewing. Equally the decision to remove a property from the market and cancel future viewings is not ours - it's for the Landlord of the individual property to make that call. When a landlord instructs us to stop viewings, we can't simply ignore him/her. Disappointed though you clearly are, we hope you manage to find something suitable.

Good afternoon Dana and thank you for making contact. I'm sorry to hear you are not happy with our services but I would just like to re-confirm the following as I believe there has been a misunderstanding. As per our response sent to you directly (on email), we will never request payment until you have viewed the property in person and decided that you actually want to proceed. This is clearly stated on the email and has been reiterated to you. Our process is that we ask all interested parties to complete application forms. We then put the details of all interested parties forward to the Landlord so that they can chose the party they provisionally want to progress with. We then book that person in to view the property. Should they like the property, we then request payment of the holding deposit. No money is paid until after a viewing. The reason we operate this way is to avoid block viewings in which there are numerous back-to-back viewings, as this can lead to people travelling to a viewing only to be told that the person who viewed five minutes prior has already applied. We don’t think this is fair on our viewers. We know how fast the market is moving at the moment and we know how stressful it can be for renters during their property search. As such, we’re doing our best to make the application and viewing process as fair as possible. By operating this way it eliminates the competition at the point of viewing, as typically we will only book one party in to view a property and they will have first refusal. I hope this clears up any misunderstanding. If you would like to continue with the application process on any of our properties, then please do complete the forms as sent and we will put your details forward to the landlord. Regards Belvoir Rugby

Good morning Kyle and thank you for making contact with us about your experience. We are sorry to hear that you were not happy and would like to clarify our practice (and quite possibly the other local agencies, as you have also had the same experiences from them too). When you initially enquired about the property, it was still available and as promised, we immediately sent you a link to view the property online. We also sent you a link to all of the other properties we had available in case these may be suitable too. When you confirmed which property you were most interested in, we replied to advise that the landlord was considering a couple of applications and should anything "fall through" we would be back in touch. We did not want you to go to the trouble of completing our application forms, only to be told the property had been taken. The rental market is moving very quickly at the moment, and we try to be as responsive as possible and to keep the people enquiring, as up to date as we can. I am aware from your last email to us, that you considered that we had wasted your time but please be assured, this is not our intention, and we try to be as honest as we possibly can. We wish you good luck in finding your new home.