look i like this place, but i think they are very stereotypical , just because you have 2 guys in a flat does not mean it has to be a dump. or it does not mean that you have to not act professional in emails , ive been with them in more than 1 property but in this one i am not the longest with 5 years nearly, and as soon as i split with my Mrs and asked my friend to move in the tone of emails and the general atmosphere changed(eg , instead of starting a email professional but just saying Morning Lads) , Do not trust the builder they use even tho hes a good guy, once he has finished doing a job make sure he leaves it clean or in the same condition as he came not sawdust all over the house or furniture moved and not moved back like it was with me. like i say as a company they are great and will love to rent from them or if i am lucky enough to let them rent a flat out for me, but they need to keep it professional in my eyes and not drop the general high standards they have.