Good afternoon Dana and thank you for making contact. I'm sorry to hear you are not happy with our services but I would just like to re-confirm the following as I believe there has been a misunderstanding. As per our response sent to you directly (on email), we will never request payment until you have viewed the property in person and decided that you actually want to proceed. This is clearly stated on the email and has been reiterated to you. Our process is that we ask all interested parties to complete application forms. We then put the details of all interested parties forward to the Landlord so that they can chose the party they provisionally want to progress with. We then book that person in to view the property. Should they like the property, we then request payment of the holding deposit. No money is paid until after a viewing. The reason we operate this way is to avoid block viewings in which there are numerous back-to-back viewings, as this can lead to people travelling to a viewing only to be told that the person who viewed five minutes prior has already applied. We don’t think this is fair on our viewers. We know how fast the market is moving at the moment and we know how stressful it can be for renters during their property search. As such, we’re doing our best to make the application and viewing process as fair as possible. By operating this way it eliminates the competition at the point of viewing, as typically we will only book one party in to view a property and they will have first refusal. I hope this clears up any misunderstanding. If you would like to continue with the application process on any of our properties, then please do complete the forms as sent and we will put your details forward to the landlord. Regards Belvoir Rugby