Hi Cjskitv. We regret to hear that you are displeased with your recent experience with us. You're right, prior to you arriving in Rugby, the property you were interested in had been let; we contacted you as soon as we were aware that an application had been taken. It was unfortunate that you had travelled a distance to see the property and we're sorry about this, but in a busy rental market it happens. As it is now illegal to take more than one application on a property at a time, we did not want to waste your time any further. At no time would we suggest to you or any other prospective tenant that a property is somehow 'reserved' for them simply because they've booked a viewing. Equally the decision to remove a property from the market and cancel future viewings is not ours - it's for the Landlord of the individual property to make that call. When a landlord instructs us to stop viewings, we can't simply ignore him/her. Disappointed though you clearly are, we hope you manage to find something suitable.