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Thomas Morris - Royston

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Wasn’t a great experience at all, from the get go Abbi Watson tried pressuring me into making a decision and asking me to go against legal advice despite advising we wouldn’t be proceeding without a Dead of Variation to protect myself on the biggest financial decision of my life, contacted me on numerous occasions saying “don’t listen to your dad or sister an indemnity covers all basis’” when advising we wouldn’t be purchasing the property she replied in a very hostile manner. Wouldn’t advise dealing with her if you can, I understand the commission on a sale but no thought about customer experience at all!

Reply from agent

We are sorry you feel this way, having reviewed the correspondence, we disagree, there was no legal or lender requirement for a DOV and after several weeks of no movement, the sale had to fall through which was disappointing for all. Best wishes from all at The Frost Partnership Estate Agents

1.00 /5

- I am absolutely furious with Feefo and how they handle customer reviews. This happened after my experience at the Currys store in Wembley Park (Stadium Retail Park, HA9 8TS), where I had very poor service and was repeatedly ignored when asking for help while buying two phones. - I submitted a completely honest review about what happened, but Feefo rejected it with vague excuses like “litigious or safety comments” and “wrong section.” There was nothing unlawful in my review—I was simply sharing my real experience as a customer. - Instead of allowing transparency, Feefo seems to be blocking negative feedback and protecting companies. This completely defeats the purpose of a review platform. Customers should be able to share their genuine experiences without being censored. - If reviews like mine are rejected, how can anyone trust the ratings on this platform? It raises serious concerns about fairness and credibility. - Very disappointing and frustrating. I would not trust Feefo as a reliable review platform.

Reply from agent

Hi Darshil, Thank you for sharing your feedback. At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers, which is why our ratings can differ from open platforms where anyone can comment. In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we value and publish honest feedback, regardless of the score. You can read the blog post below to learn more about our moderation guidelines and how our process works. https://business.feefo.com/resources/how-we-keep-our-reviews-honest We take the integrity of our data very seriously and would be happy to discuss any specific concerns you have regarding a merchant's profile. Best, The Feefo Team

1.00 /5

Left a review about my bad e bike experience with Halfords in 4 or 5 Feefo sections it asked me to fill out then only posted 1 section and not the other really negative 3 sections I submitted. I was not writing anything offensive or personal , just a 1 star review explaining the issues I had with the bike. Feefo have asked me to take time out of my day for no benefit for me then decided which parts they liked and which parts it didn’t so essentially editing peoples reviews to suit themselves or customers. Will never believe a Feefo review again.

Reply from agent

Hello Dman, Thank you for bringing this to our attention. We understand your frustration and want to clarify our process. Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. We never delete reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings. Reviews are only moderated if they breach our moderation guidelines, such as sharing a service/delivery experience in a product-specific review area. Our goal is to ensure feedback is helpful and compliant. If you'd like to know more about our moderation guidelines and how it works, please see our blog post found here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments. If you believe there has been a technical error with your rating, please contact us at support@feefo.com so we can investigate and resolve this for you immediately. We are committed to fairness and transparency. Best, The Feefo Team

1.00 /5

Worst experience of my life. Clayton van wyk speaks to you if he knows you and cannot provide even a credit report when he declines your loan. Even when they claim they can help you improve your credit rating. Almost a month after he declines me, the dashboard still show my application is being reviewed. This is a scam.

1.00 /5

Completely dishonest! Don't trust them with a butter knife!!

Reply from agent

Hi there, Thank you for taking the time to share your feedback. We sincerely apologise … More

1.00 /5

Just adding my name to the seemingly endless list of people who have had negative but honest reviews rejected.

Reply from agent

Hello, Thank you for bringing this to our attention. We understand your frustration and want to clarify our process. We never reject reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings. Reviews are only moderated if they breach our moderation guidelines, such as sharing a service/delivery experience in a product-specific review area. Our goal is to ensure feedback is helpful and compliant. If you'd like to know more about our moderation guidelines and how it works, please click here : https://business.feefo.com/resources/how-we-keep-our-reviews-honest To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments. If you believe there has been an error with your review, please contact us at support@feefo.com so we can investigate and resolve this for you immediately. We are committed to fairness and transparency. Best, The Feefo Team

1.00 /5

This vanity award company illegally sends spam emails to my personal email address in contravention of the Privacy and Electronic Communications Regulations. The awards they are offering are meaningless and you should avoid any company that tries to big up its reputation by claiming they have won one.

Reply from agent

Hi Ivor, Thank you for reaching out regarding our data policies. We understand how important data privacy and security are to you. To help address your concerns, please review our comprehensive data protection information here: https://business.feefo.com/data-protection. This page outlines the strict standards we uphold as compliant Data Processors and Data Controllers. If you have any specific questions after reviewing the documentation, please get in touch with support@feefo.com and we'd be happy to answer them. Best, The Feefo Team

1.00 /5

Same as trust pilot they hook bad reviews for premium paying clients , they are the antithesis of why they claim to be and this should be illegal

Reply from agent

Hi Landon, Thank you for sharing your feedback. At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers, which is why our ratings can differ from open platforms where anyone can comment. In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we value and publish honest feedback, regardless of the score. I'll provide a link to our Blog to learn more about our moderation guidelines and how our process works below: https://business.feefo.com/resources/how-we-keep-our-reviews-honest We take the integrity of our data very seriously and would be happy to discuss any specific concerns you have regarding a merchant's profile. Best, The Feefo Team

1.00 /5

Unless. Dont bother with them. We have more then enough collateral to cover what we asking for and they are refusing to help us. Waste of time.

Reply from agent

Hi Sean, Sorry we weren't able to assist. Bear in mind we are a broker and not a direct lender. If you would like to discuss your options again email at hello@swoopfunding.com and we'll get back in touch. Thanks, Team Swoop.

1.00 /5

Ghosted by their bankers.

Contact details
Sales Phone:

01763 243331

Opening hours

Unknown

Address

6 Melbourn St, Royston , Hertfordshire, SG8 7BZ, South East, UK, SG8

No about information available

Our team

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Relocation Agent Network

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