Throughout the selling and legal processes rather than being an advocate, the PB agent in our chain delivered frustratingly and consistently poor service and sales progression. At the start she did little to market our buyers property and showed a disturbing lack of engagement, which continued throughout the whole process. We then establish the bottom of the chain is not a first time buyer,as advised, and actually there is a fourth party in the chain and complications around this. She consistently failed to facilitate communication with solicitors, buyers and sellers, which resulted in several failed exchange of contract dates a three failed move dates. All this occurred prior to Christmas. I did raise two complaints in an attempt to resolve these issues and elicit a change in approach from the agent without success.

Joke of a company ! Far better estate agents out there!

quite a negative and an expensive experience for me. very weak support and communication, 100 times regretted that I contacted them, but had no other choice since I paid the entire amount at once at the beginning of the sale. I feel cheated since I still do not understand what I paid so much money for.

Got in touch with them recently for a opponentment to see a house wanting to buy kept on saying we will get in touch.totaly been ignored no help no contact pure unprofessional fake

My experience with Preston Baker was incredibly disappointing. One of the most frustrating aspects was the lack of communication. There was a complete absence of feedback from the house visits. As a homeowner, I was eager to understand what potential buyers thought about my property, but Preston Baker provided no constructive insights, leaving me in the dark. Moreover, I was disheartened by their lack of a proactive approach to selling the house. It seemed as though my property was simply left to languish without any strategic efforts to attract potential buyers. There was no visible plan or initiative from their end. After I took the house off the market (even after multiple calls asking to take it down), they failed to remove the "For Sale" sign from my property. This lack of responsiveness was unprofessional and showed a lack of attention to detail. Overall, the experience with Preston Baker left much to be desired. The lack of communication, failure to remove the sign, no feedback from visits, and absence of a proactive selling plan were significant letdowns. As a result, I cannot give them more than 1 out of 5 stars. I sincerely hope they address these issues and improve their services for future clients.

Out of all of the local estate agents I asked to value my property these guys were by far the worst to deal with. I was blatantly lied to by someone from there Oakwood office. Do yourselves a massive favour and avoid these shysters.

Really unhappy with my experience. I’m a property investor with a recently refurbished house looking to rent or sell. Preston baker only have a sales department so I called asking for someone to provide a sales valuation. Because I mentioned at the start of the call I was considering renting the property they refused to come out to view it because they didn’t want to - “waste time”. I then asked if there’s a way around this because I am genuinely in 2 minds, Jack then consulted Jess (the manager) and she offered £99 plus VAT valuation fee to come out and value it! Really unprofessional, avoid! I’ll be taking my future business elsewhere.

It is a worse agent ever. I have called them many times in different times and days and they picked the phone up and hung up!!!!!! They don’t want to work!!!!!!

I’ve tried to call the agency several times and they close the call either immediately after few seconds or during the call which is obviously unprofessional behaviour from the staff! I’ve never faced such thing before. Totally unprofessional!

Avoid at all costs. Unless you are not precious about paying over the odds for substandard service. Little to no knowledge on how to deal with issues in the chain when they arise, leaving it to the owners to have to sort out amongst themselves in order to actually get anywhere. Very quick to slate other agencies in the area and why not to sell with them but don't deliver on the promises made themselves. I have sold my property - thanks to my own determination and contacts - but they still happily took a huge fee and wouldn't negotiate on completion; I know house buying and selling is stressful but these guys do not make it easier. Would definitely go to Manning Stainton or Fowler & Powell in the future.