Throughout the selling and legal processes rather than being an advocate, the PB agent in our chain delivered frustratingly and consistently poor service and sales progression. At the start she did little to market our buyers property and showed a disturbing lack of engagement, which continued throughout the whole process. We then establish the bottom of the chain is not a first time buyer,as advised, and actually there is a fourth party in the chain and complications around this. She consistently failed to facilitate communication with solicitors, buyers and sellers, which resulted in several failed exchange of contract dates a three failed move dates. All this occurred prior to Christmas. I did raise two complaints in an attempt to resolve these issues and elicit a change in approach from the agent without success.