Good morning Gorave, Thank you for your feedback and comments in relation to our service which I have reviewed, including listening to the call recording of your conversation with our representative. I am more than happy to share this call recording with you should you wish to hear it. Unfortunately, as advised, we were unable to deal with the lettings aspect of your enquiry as we do not operate a lettings department. We are however always pleased to assist in providing marketing advice for those clients who wish to market their properties for sale. In this instance, as stated on the call, your motivation was a rough guide of valuation as you were looking at a potential remortgage. In such instances we provide a desktop service rather than a physical valuation and this was offered to you by Jess, however you chose not to take up this option. My view is therefore that we offered you an appropriate level of service based upon the nature of your enquiry. I am sorry that you feel unhappy with this approach and I would be more than happy to talk through this with you. My mobile number is 07938482936. Mark Christopher, Business Development Director.