Thank you for your feedback and I was sorry to hear of your recent experience with our company. As a business we strive to deliver excellent service and communication standards at all times. In this instance it appears that we have fallen short of our usual standards and I would apologise on behalf of the company. If you are still interested in viewing properties then please contact me directly at mark.christopher@prestonbaker.co.uk and I would be happy to ensure that any future requests are dealt with quickly and efficiently. Kind regards, Team PB