The worst estate agent I have had dealings with. I had an offer for a property accepted which they had advertised on their website and Rightmove. The day after, I had a mortgage in principle in place and had instructed a solicitor to begin carrying out searches on the property. A week later after making numerous phone calls and leaving messages with them for an update, I received a call from the Senior Client Service Manager, who had told me the vendor had accepted another offer (15k more than mine and over the asking price) which was put in just two days after they had accepted my offer. So, if that was the case then they should have at least had the bloody courtesy to advise me of this and that I could have called off the solicitor searches and saved myself £200. I lost over £200 on searches which the solicitors had already done work on and is non refundable. I had even received an email with a memorandum of sale attached from Preston Baker just four days after my offer had been accepted, which gave me the impression that things were moving and would have been only 4 weeks from completion. I know gazumping happens a lot in this game and can get over that. However, I cannot get over the lack of courtesy and basic common sense from Preston Baker just to give me the heads up that they had received another offer and was likely to be accepted by the vendor. This company has a 5 star rating but my experience in dealing with has been a terrible one and I am sure I won’t be the last.NegativeResponsiveness, Quality, Professionalism, Value

I didn't go there.

I will be avoiding at all costs in the future.

I am truly disappointed with them, since I got my home every time I have got an issue they never replay me until I send an email really upset. No recommendable at all.