Great communication and advice throughout the process.

We had a rocky road and disappointingly had to settle for less than the valuation. However, the staff were superb with a special mention for Clara Witts who worked very hard on our behalf and is a superb communicator.

Good

No good service

The service I personally received was below par. If I were to use them again I will definitely be using their 'no win - no fee'.

The service I personally received was below par. If I were to use them again I will definitely be using their 'no win - no fee'. The comms, upsells, valuation and all the other options personally provided to me felt like a bit of an eye wash.

My experience with Preston Baker has been incredibly frustrating and disappointing. In December 2024, I contracted with them to sell my property at 28 Rowan Close and paid upfront fees. However, by February 2025, it was clear they had failed to perform their side of the agreement. My property was not marketed effectively, characterized by a lack of online listings, incomplete photos, and zero viewings. I received no feedback or updates, and communication was severely lacking. I made multiple formal requests for my property to be withdrawn and my fees refunded, beginning in January 2025. Despite their stated complaint procedure, Preston Baker failed to acknowledge my complaints within the promised three working days, and the 15-day resolution deadline passed without any meaningful response. It took repeated escalations and direct contact with their CEO, Tom Kirk, and the owners, James Baker and Ian Preston, to elicit any action. While a refund was finally agreed upon, the process was unnecessarily drawn out and required persistent follow-up. As of today, March 29, 2025, I still have not reached resolution, nearly four months after my initial request. This entire experience demonstrated a profound lack of professionalism, abysmal communication, and a complete failure to deliver on their contractual obligations. I cannot recommend Preston Baker and strongly advise potential clients to consider alternative estate agents.

Throughout the selling and legal processes rather than being an advocate, the PB agent in our chain delivered frustratingly and consistently poor service and sales progression. At the start she did little to market our buyers property and showed a disturbing lack of engagement, which continued throughout the whole process. We then establish the bottom of the chain is not a first time buyer,as advised, and actually there is a fourth party in the chain and complications around this. She consistently failed to facilitate communication with solicitors, buyers and sellers, which resulted in several failed exchange of contract dates a three failed move dates. All this occurred prior to Christmas. I did raise two complaints in an attempt to resolve these issues and elicit a change in approach from the agent without success.

Joke of a company ! Far better estate agents out there!