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Preston Baker - Roundhay

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

My experience with Preston Baker was incredibly disappointing. One of the most frustrating aspects was the lack of communication. There was a complete absence of feedback from the house visits. As a homeowner, I was eager to understand what potential buyers thought about my property, but Preston Baker provided no constructive insights, leaving me in the dark. Moreover, I was disheartened by their lack of a proactive approach to selling the house. It seemed as though my property was simply left to languish without any strategic efforts to attract potential buyers. There was no visible plan or initiative from their end. After I took the house off the market (even after multiple calls asking to take it down), they failed to remove the "For Sale" sign from my property. This lack of responsiveness was unprofessional and showed a lack of attention to detail. Overall, the experience with Preston Baker left much to be desired. The lack of communication, failure to remove the sign, no feedback from visits, and absence of a proactive selling plan were significant letdowns. As a result, I cannot give them more than 1 out of 5 stars. I sincerely hope they address these issues and improve their services for future clients.

Reply from agent

Hi James. I am replying to your recent review and was very disappointed to note the contents. At Preston Baker we take a genuine interest in both customer service delivery and also customer satisfaction. In this instance you have identified a number of areas which have fallen short of our standards. I would be happy to talk through these in more detail, not only to obtain your direct feedback but also to establish how our service delivery can be improved by learning from your experience. Please feel free to email me on mark.christopher@prestonbaker.co.uk I look forward to hearing from you. Kind Regards, Mark Christopher, Business Development Manager.

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470 Roundhay Road, Roundhay, LS8 2HU, UK, LS8

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