I am a year 1 university student and I relied on a formal letting agent such as prospect to lend me a house, which me and my friend successfully did. However, after we both moved to the house we get a phone call saying we are not able to move until two days later. we complied and booked a hotel for the two days. Afterwards, we asked for the housing and they say that the landlord does not want to let the house anymore and prospect turned the cold shoulder to us. They are very unprofessional and only care about the profits they make, not the customer. probably the worst agency out there.