I am currently tenant with Prospect Agency. My house rent is £950, I was offer to £1000. The gentleman who was helping me to sign contract is Stefano, he is great. And Hazel Sims - who takes care my property is very rude to me. I have sent an email to Hazel, also tag Agent, Caroline, Stefano but I didn't receive any reply for my concern. What happened is: I have signed a Direct Debit from 09/12/2022 to have DD start on 01/02/2023. But the agency has forgot to set up DD for my rent payment. I tried to make manual payment but can not find any details, i have sent them email to ask about bank details. They said for March DD will start. But again 01/03/2023 no DD have been started, i have to emailed them to asked what is happening, should i make a manual payment again. They said because i did not confirm i want to set up so DD did not set up. And Hazel said my landlord started lose patients with me. After that i have come back to said that was not my fault. Please explain for my landlord, you forgot to set DD, not me, but anyway i have contacted to make my manual payment on time. But guess what Hazel said to me: She said that: DD HAS BEEN SET UP BUT YOU ( ME) HAVE CANCELLED IT OR I DID NOT HAVE ENOUGH MONEY FOR COLLECTION, THAT'S WHY IT FAILED. And she reminded me that: WHEN NEXT DD SET UP, DO NOT CANCEL IT AND MAKE SURE THERE IS ENOUGH MONEY FOR COLLECTION!!!!! I really disappointed and have contacted my bank, they have confirmed that no DD under Prospect Holding Reading Ltd, and no DD has been cancelled. I have email agency, Hazel about what she said to me, how come she is a professional but she was making up a story to tenant. I have received no response from agency as well. I will contact my landlord to let her know how you are treating me unfairly and i will let everyone know that she was rude and lied. And agency decided to ignore me.