We had alot of issues looking for properties to rent with this estate agents. We had 1 in particular that we really liked from them that fit all of our needs and was a favourite to go ahead with. Trying to book a viewing we were told we can't as we did not meet the payment requirements. My roommate (who is a student) called twice about this and was shut down both times without any guidance as to why her, student loan, savings or pip didn't qualify as part of her income. I called the next day and was booked in to view the property almost immediately despite me stating the exact same income that she had stated. Time comes to the viewing, we were called by Ella the day before to confirm we would be there. We arrive 5 minutes before the agreed upon time and there is a couple who had already been waiting 15 minutes to view the same property. We waited 15 minutes (other couple waiting a total of 30 minutes after their slot at this point) before we had to leave to view another property with a different provider. During our time waiting both ourselves and the other couple has called the Prospects number multiple times to receive very little help: "I don't have her mobile and there's no one in the office so she must be with you soon. Theres nothing else I can do". We later found out we were talking to head office and not even being referred to the Reading team that we requested. We went in to this office after our other viewing and told them how disappointed we were as this property was our favoured option. Lewis was apologetic and explained he had just spoken with the couple before us about the same concerns (they did eventually get to view as they continued to wait) and that no one had informed him about the delay. Out of everyone we had spoke to he was the most helpful. Lewis re-booked us to view the property on Tuesday, knowing that I am not currently a resident in reading and would be travelling after work just to see this Tuesday viewing (nothing he could help with there, he tried to be as accommodating as possible). We were just happy we were finally getting to view the property after the disappointing day and previous issues. Come to Tuesday morning, we recieve a call that the property is no longer available to view. We are left only wondering if we had seen it at the agreed time whether it would be us putting down the holding deposit. 2 wasted trips to reading for me, not even a chance to look at it and continous hurdles to jump over for both of us to even get the viewing. I would not recommend this estate agents.