Stefano and Edward have been really helpful and friendly. They've both called frequently to check everything is still going as planned and letting us know about new properties being let. When being shown around a flat as part of a group Edward was really accommodating and happy to spend time answering any questions we had. The only reason I haven't put 5 stars is because some of the staff have been less professional when talking on the phone, and it would be better if client managers showed viewers around individually rather than in a group.