Worst property management. This company is fraud. They won’t consider any of your problems. They won’t respond at all nor check your issues. I have got worst experience dealing with them. If you escalate also no use. They are very rude when it comes to speaking with you. They manage property so carelessly. The emergency issues like toilets as well they won’t take care. They don’t manage anything well

First experience, went to property and agent could not get into house. Superb. Second experience, after calling twice requesting viewing at 11 - 11:30, sent confirmation for 12pm. Without discussing with me. Then when I called offered viewing at 10:45. What is going on? For such an important purchase please have some professionalism. Amateur outfit, do you really want them to handle something as important as a house purchase. For me NO! I will not buy from Prospect no matter what.

I experienced very poor customer service with rude and unprofessional staff. I scheduled an appointment to view three properties for 2:30 PM, five days in advance, and was promised a confirmation email with the meeting location and property details. However, I never received any emails or texts from them. When I called the day before the appointment to inquire about the situation, a discourteous agent said he would have the agent I originally booked with call me back, but I never received a call. I then called again two hours before my 2:30 appointment and was informed that the appointment had been rescheduled to 5:30 PM. I was not notified of this change, and no one bothered to send me a confirmation email. The agent I spoke to did not listen to my concerns and kept interrupting me. Living in Bristol, I would have wasted nearly two hours driving to Reading for nothing. My work schedule is demanding, leaving me with little spare time. This experience was completely unacceptable, and I can imagine how many other clients have been treated the same way. I strongly advise anyone looking to sell their property to thoroughly research the reliability of the estate agents they choose to work with. Many properties remain unsold for years, not due to any issues with the property itself, but because of the unreliability of the agents responsible for the sale.

If you are considering to rent with them, please don’t! They have absolutely no interest to help tenants as soon as they get the contract signed and everything will be done in favor of the landlord. If you’re a landlord, I presume you’d be better off. Absolutely no flexibility, no response or basic respect for a paying tenant, unfortunately trapped in a 24 month contract with them, can’t wait to leave them for good. If you are researching a bit, you’ll know that tenants aren’t treated well but most landlords have had good experiences with them.

The worst experience in my life , awful agency they are thieves , took all my deposit with lies , the bungalow was better then when I received, absolutely disgusting , be aware of this people

Apparently did not like the house after viewing is not a reason good enough for them. They want a big list of things we did not like. Lettings team person rudely asked if we had seen pictures online before coming. Zero professionalism, this is our second bad experience with Prospect. I had to hang up the phone because he kept asking for more and more reasons for rejection as if he is going to change the house for us. Also he said there is a lot of interest on the house to rush us with our decision.

Very poor and pathetic service. No customer centric approach. Can’t recommend to anyone.

There needs to be some restructuring. You never deal with one person, someone different contacts you every time or answers and wants to help you. Creates a broken telephone affect and confusion builds with everyone. If you give a deadline to your offer the manager calls you back, gets offensive and accuses you of putting the property on ransom, which did not make sense. So yes the place needs to chill out, have one person deal with one client & the manager needs a dictionary and possibly an education in customer service and learning to lower tensions rather than raise them.

The worst estate agency ever, they’re rude and never get anything done.

First gave me the wrong address to come and then the person I was in touch for viewing was very rude.