My positive rating for this agency is only due to Sasha Byrne. who manages the property I'm curretly renting. If it wasn't for the improved experience with her after my tenancy I would have rated this agency a 1. After signing the tenenacy contract and moving in I've had a great experience with Sasha. She's been extremely helpful, answering queries fast and efficiently. I've had a maintenence issue which she also handled promtly. Overall, she's very nice, polite and good at what she does. I'd recommend her toanyone who wants rent a managed proeprty with Prospect. However, my initial experience with Prospect was not great. Both the letting agent and the person setting up the tenancy agreement didn't seem to know what they were doing, took very long to respond and made promises that they then "forgot". I had to chase up with countless emails, phones calls and even office visits just to get the contract specifics that were agreeded upon to begin with. There was zero communication between the sales agent and the lady setting up the move, so everything just went in circles, with me having to clarify the same thing over and over to different people, even though as I said it was all promised by the agent when I made an offer. At that point it was too late to back out, otherwise I would have and chosen a different agency.