Hi John, Many thanks for taking the time to write this review. I am extremely happy with the service you have received from Richard, its great to hear that one of our team has made such a positive impact. I will personally make sure that this credit is given and that his manager is aware of your comments. Kind regards, Ashley Elley Head of Customer Experience

Hi Christopher, Many thanks for taking the time to write this review. I think you have picked up on an important selling technique of the 'local agents' which is that of a mailing list. Having worked on the local agency field for a number of years this 'mailing list' is a myth, all it simply is a collection of email addresses and information which has come in via viewing enquiries etc. Not only do we have this very same information, but in the world of the internet all of these interested parties are registered on 3rd party websites like Rightmove, Zoopla etc and will see when a new listing is made available. We do not try and 'coerce' people into purchasing as this is when sales fall through, instead we treat the public with a lot more respect and let them make their own informed decisions based on solid marketing and great customer service. We do hope that you choose us again at some point in the future, Kind regards, Ashley Elley Head of Customer Experience

Hi Nigel, Thank you for taking the time to write this review. You have picked up on something which is a frequently asked question in our new listings team which is 'What is your incentive to sell after I pay upfront?'. This one is an easy answer for us, by paying upfront we now have to deliver, and customer service is key to us to grow as a company. We aim to deliver on every section of your sale, from arranging viewings to offer negotiation and sales progression, and to receive this review from you is testament to that! We do hope that you choose to use our services again in the future. Kind regards, Ashley Elley Head of Customer Experience

Hi Chantelle, Many thanks for taking the time to write this review. We pride ourselves in our customer service and as such we are extremely happy to hear of the positive experience you have received. We hope to hear from you again at some point in the future. Kind regards, Ashley Elley Head of Customer Experience

Hi Denise, Thank you for taking the time to write this review. I am glad you had such a positive experience with us. We aim to make a stressful situation as smooth as we possibly can, with full communication throughout. We disclose every last detail through our transparent systems and will support each and every customer through to completion. It is a shame we did not get 5 stars on this occasion, but would like to hear more on how we can improve. If you have the time please do feel free to contact me at customer-relations@housenetwork.co.uk All the best, Ashley Elley Head of Communications

Hi Aaron, Many thanks for taking the time to write this review. I am glad you were happy with our services, its just a shame we could not achieve 5 stars, certainly something for me to investigate further. All the best, Ashley Elley Head of Customer Experience