Terrible terrible estate agents. Please don't give them your home to let out!

Had to get housing standards involved after the damp and mould started damaging the property. These people care very little for tenants and treat people with a great lack of respect or common decency. If anyone else is being down trodden by Northwood I urge you to contact housing standards.

So rude and condescending. Tried to explain 3times that we had done our research and knew we would needed start dates before applying for a property and all we were looking to do was register and see properties so we knew what we could get and could strike as soon as we did get start dates but this woman went on and on and just ignored me. In the end i gave up wasting my breathe on such a patronising ignoramous. Suffice to say we will not be renting (or buying which is what we will be doing in 6-12months once we have decided on an area) with these people. Cannot believe how rude she was, came home and told family and they had a horrible experience with these as well. Don't waste your time!

Successful Property Ombudsman ruling against Northwood Preston. They acted in a terrible way towards me as a landlord who had been with them years and refused to pay not only rent due on their guaranteed scheme but also left my property full of rubbish. They then tried to fight to case when I bought it before the ombudsman. It is a shame that they were not just able to admit they were wrong and compensate me accordingly.

First of all, we had to get the police involved because the situation got so bad. I would literally give Northwood Preston 0 stars, but unfortunately that's not an option. This branch is operated by the Ward family and I can honestly say that they are the worst people I've ever had to deal with in my 28 years of being in Preston. Rebecca and Sue Ward are both condescending, rude, ignorant and vile human beings. They failed to sort out even the most simplest of matters regarding the house and took way more effort than necessary. In the end we fixed the leaky sink and replaced the locks on the doors at our own cost because nothing would have been done about it otherwise. During the moving out process, Sue and Rebecca became increasingly hostile and erratic, holding back mail and attempting to withdraw a positive reference to out new estate agent a day after they'd given it, lying and saying that we had a dog. The situation got so bad that we actually had to go to the police and file a report because of the mail opening, the withholding of mail.and the constant nuisance calling from Sue Ward telling us that 'the wardrobe needs replacing' despite them having agreed what was going to be deducted from the deposit 3 weeks prior. The Northwood Preston branch needs to be avoided at all costs. Even if they were selling/renting my dream house I would never deal with them again under any circumstances. They are persistent liars and incompetent beyond anything I've ever experienced before. On top of everything, you can't even make a complaint as the Director of the branch is one Peter Ward and any matters brought up fall on deaf ears as he's the owner of this particular franchise. Surely one branch can only operate like this for so long before collapsing under it's own wrongdoings.

Completely awful. Have to chase them for months to get a single thing done. They always just say the standard "Okay, we'll get it sorted" and then you have to chase them a month later, only to find out they've not done it - rinse and repeat. Would not recommend to anybody.