Thank you for your review and we are sorry that you have felt the need to leave this. We do however feel that it is very unfair that you have stated completely incorrect facts on the call between a member of staff and your wife. It would appear that the hearsay conversation that has been passed onto you is a different one that was overhead in the office. We rang her with the intention of confirming the booked viewing but was told that your wife didn’t know if she still wanted to go as you might not have been free to attend. It is not unusual for agents to confirm viewings to ensure timings in the diary etc are correct. We tried to discuss with her about the condition of the property and wanted to make sure she was aware that the property needed quite a bit of cosmetic work and wasn’t ready to just move in. The member of staff then also tried to explain that offers had to be the asking price or above and the seller would not be accepting anything less. Again this was to make your wife aware that should she have a mortgage she had the knowledge that the asking price had to be achieved and then the work on top of it taking into account the amount of mortgage had been given. If your wife hadn’t have ended the call the staff member would have been able to explain that it was a company selling the property – hence the requirement regarding the selling price. All other 20+ viewers for this property were made of exactly the same information and nobody has reacted in this way. I apologise if there was a delay booking the viewing in but the first appointment was given taking into account other diary commitments.