First of all, we had to get the police involved because the situation got so bad. I would literally give Northwood Preston 0 stars, but unfortunately that's not an option. This branch is operated by the Ward family and I can honestly say that they are the worst people I've ever had to deal with in my 28 years of being in Preston. Rebecca and Sue Ward are both condescending, rude, ignorant and vile human beings. They failed to sort out even the most simplest of matters regarding the house and took way more effort than necessary. In the end we fixed the leaky sink and replaced the locks on the doors at our own cost because nothing would have been done about it otherwise. During the moving out process, Sue and Rebecca became increasingly hostile and erratic, holding back mail and attempting to withdraw a positive reference to out new estate agent a day after they'd given it, lying and saying that we had a dog. The situation got so bad that we actually had to go to the police and file a report because of the mail opening, the withholding of mail.and the constant nuisance calling from Sue Ward telling us that 'the wardrobe needs replacing' despite them having agreed what was going to be deducted from the deposit 3 weeks prior. The Northwood Preston branch needs to be avoided at all costs. Even if they were selling/renting my dream house I would never deal with them again under any circumstances. They are persistent liars and incompetent beyond anything I've ever experienced before. On top of everything, you can't even make a complaint as the Director of the branch is one Peter Ward and any matters brought up fall on deaf ears as he's the owner of this particular franchise. Surely one branch can only operate like this for so long before collapsing under it's own wrongdoings.