Thank you for your review. All reviews are extremely important to us whether good or bad and highlight arears of our business upon which we are able to work on to improve where necessary. We must however point out that that you requested the sum of £2267.00 from The Property Ombudsman, the actual award made to you was for just £120.00. The report from The Property Ombudsman also highlights that you as landlords did not undertake any decoration or upkeep to the property. No works were undertaken for a period of just over 8 years which therefore contributed towards your property’s deterioration. We always acted professionally during our management of the property, as we feel has been demonstrated by the value of the claim actually awarded during this investigation. The outcome of the investigation we feel is fair and highlights the importance of having an independent investigation for both parties.