Stay away from these estate agents. My friend has had the worst experience with these people. Their manager Sasha promises something via telephone and then they do not live up to their promise. They have dragged the matter for more than a month and have disappeared ever since. They try to bully university students and extract money from them. My friend and I have already informed SUSU lettings and they are already aware about the mis-happenings here (apparently its frequent) and they will alert future students accordingly.