Dear Mr Shah Thank you for providing feedback on your experience with us. We are very disappointed that you were unhappy, and we endeavor to provide a good service to all. You were in the process of renting a room and yes, we had to cancel it as it was no longer possible to rent said room. We provided you a refund and offered you the option of an alternative property. However, your disappointment in our service and the subsequent communication was such that we feel it was mutually beneficial for you to source alternative accommodation. Many thanks Northwood

Dear Mr McClelland We are dissapointed you were compelled to leave us a 1 star review. We always aim to respond to email enquiries in a reasonable time frame. We have searched our email enquiry inbox but were unable to find one from you. Irrespective, we welcome your feedback. Many thanks Northwood

Good afternoon Thank you for leaving a review reflecting your experience with us. We welcome all feed back. However we are a little surprised by the 1 star review as the only interaction we have had with you, was on one property viewing on Cowley Road where you informed us you need parking. Unfortunately we did not have anything else that was suitable so were unable to help with your property search. So again we are surprised to receive any review, but none the less, we wish you luck in your property search. Many thanks Northwood

Dear Mr/Ms Brookes Thank you for your feedback which we always welcome. I would attempt to address your concerns but having searched our inbox, advert enquiries, current and past tenants, we don't have any record of you or appear to have had any communication with you. Of course if you wish to discuss anything further, we would be happy to arrange a telephone appointment with you. Many thanks Northwood

Good afternoon Thank you for your feedback on behalf of your friends. We are more than happy for the actual tenants to contact us, to discuss. Many thanks Northwood

Good afternoon Miss Ramos We welcome your feedback and are very disappointed you feel the level of service has been such, that you deemed a 1 star review worthy along with your accompanying comments. Regarding maintenance related comment, all maintenance is dealt with in a reasonable time frame from the point of receiving the maintenance report via the reporting portal. The tenant of room 2 who has lived at the property for a number of years can confirm this, as it is them that reports maintenance to us 99% of the time. In terms of marketing your room to find a replacement tenant, so you can cease being liable for the remainder of your fixed term tenancy. Both another vacant room (that has been vacant two months and has just been occupied) and your room has/is being marketed. The national pandemic has hugely impacted the volume of inquiries we receive for accommodation, as we very much expected to be the case. You are very welcome to attempt to find a replacement tenant yourself and as long as they satisfactorily reference, that would be fine. In relation to not responding to emails, we can see you emailed us on the 10th June and we responded on the 11th June. You then emailed us on the 28th July and we responded on the 29th July. Your subsequent email on 29th July and 31st July was to tell us you were self isolating and one that had photos attached, neither of which required a response. We also communicated on the phone, in between and after those dates. So whilst we have differing points of view on the above mentioned, again, we are disappointed you are unhappy and welcome your feedback as we always endeavor to provide a high level of service to all. Of course if you wish to discuss anything further, we would be happy to do so either over the phone or with an office appointment. Many thanks Northwood

Dear Mr Glover As per my email to you, I apologise for the miscommunication relating to this matter i.e I had not relayed to the team member you spoke with, that the property had received a holding part deposit and in turn, was let subject to referencing. You were not a back up at all, we received a confirmation of payment on Thursday evening and the team member was unaware of this on Friday when they spoke with you, so again, I apologise for this but there was nothing more to it than a brief lapse in communication between myself and my team member. Kind regards Northwood