Very disorganise Not standard service They are responsable for mantenence inclusive british gas and they left 5 days with out hot wayer and heater. For 3 times the shower was broken They repear after 2 days . I ask them if i can go to the gim and cleams the payement they refuse but never offer a solution for 3 times we used cold water. My check out was 27 But no one went to control my room until 31 And i have to wait for the deposit . But you can not pay late your rent. I have the mud in my room they ask to clean by my self . They are in charge for mantenence. I went to the agency for pay my rent They ask to deposit becouse they have to go to the bank and doule job! Do you know what is service line? One day there was a wiew from the coustumer I was cleaning the toilette and the sale from the agency Say : you see she mantenence the house clean you do not need to clean. I found it very offensive and not one of us was a HOUSEKEEPING in the house .