As someone who is in a position to buy a house I would not go with them purely on how they have treated my friends (I have a few using the same estate agents) who are renting in multiple occupancy homes and I would not go with them because of the way they are 1) coming into these homes during a pandemic with no warning whatsoever. No email ahead to confirm no one is self isolating etc. 2) They are also impacting upon the fact that some of my friends are working from home so when they come in unnanouced into the building they are disrupting work. Their behaviour is unprofessional. They seem to forget that renters could be potential buyers in the future so should treat renters with respect. Also disrupting online meetings by coming into the properties unnounced and being extremely loud is also unprofessional.