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Northwood - Oxford

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

We were dealing with an associate who never informed us that the property we were looking into had already accepted a tenant. They lead us to believe it was still available, presumably so we could play the role as back ups. Offered to pay a holding deposit and they just told us the ways it wasn’t possible to pay rather than facilitating the transaction. Only after chasing him did we find out our property had been taken which he had been extremely reticent about, then he in a very nonchalant manner tried to move on to discuss other properties without apologising. I would actively avoid this agency unless you enjoy being treated like chumps.NegativeResponsiveness, Quality, Professionalism, Value

Reply from agent

Dear Mr Glover As per my email to you, I apologise for the miscommunication relating to this matter i.e I had not relayed to the team member you spoke with, that the property had received a holding part deposit and in turn, was let subject to referencing. You were not a back up at all, we received a confirmation of payment on Thursday evening and the team member was unaware of this on Friday when they spoke with you, so again, I apologise for this but there was nothing more to it than a brief lapse in communication between myself and my team member. Kind regards Northwood

Contact details
Sales Phone:

01865766581

Sales Email:

oxford@northwooduk.com

Lettings Phone:

01865766581

Lettings Email:

oxford@northwooduk.com

Opening hours
Monday-Friday: 09:30 - 05:30
Address

Fountain House, Parkway Court, Oxford, OX4 2JY, UK

Our team

Oxford Office

Association of Residential Letting Agents
National Association of Estate Agents

No marketing information available

No marketing information available