Ryder and Dutton

My experience with Ryder & Dutton Oldham has been extremely disappointing. Based on my experience, I would not recommend this estate agent. I believe my purchase was rushed through without proper transparency. Internal notes that I later obtained indicate that concerns about possible Japanese knotweed on land behind the property were being discussed before I completed my purchase. Proof of the notes ect.pdf Despite this, I do not believe I received clear written advice explaining the potential impact of these concerns or recommending that I obtain specialist investigations before proceeding. I also instructed Wrigley Claydon, located only a short distance away, as my conveyancing solicitors, but I do not believe the seriousness of these concerns was properly communicated to protect my interests. There were several warning signs during the transaction, including discussions about Japanese knotweed, yet I completed the purchase without fully understanding the potential financial consequences. I believe these issues should have been handled far more carefully. When I later complained, I found the communication and customer service to be poor. I was left feeling ignored and unsupported while trying to obtain answers. This has had a significant financial and personal impact on me. I intend to continue pursuing my complaint through the appropriate complaint bodies, and I believe my experience deserves wider public attention. I hope consumer journalists will take an interest so that others can make informed decisions. Based on my experience, I would advise anyone buying a property through Ryder & Dutton to ask detailed questions, request written confirmation of any material issues, and ensure all potential risks are fully investigated before exchanging contracts.

Awful and unprofessional. Do not recommend

⭐ 1 Star My experience with Ryder & Dutton has been extremely distressing. After purchasing my property, I discovered that Japanese knotweed had previously been identified near the property. I have since incurred significant costs for surveys, valuations and a proposed treatment plan, and the issue has delayed my landscaping project and affected my enjoyment of my home. What I find most concerning is that Ryder & Dutton’s response to my complaint is that I was allegedly informed verbally before completion. I do not recall being properly informed of the extent of the issue and have seen no written evidence that this information was clearly disclosed to me before I committed to purchasing the property. There was already a Japanese knotweed report in existence, and the vendor was aware of the issue. In my view, this information should have been fully documented and provided so that I could make an informed decision before proceeding. I am now pursuing the matter through the appropriate complaints process. Buyers should ensure that any environmental issues, including Japanese knotweed, are fully disclosed and evidenced in writing before purchasing a property.

We travelled from London, had the viewing booked weeks in advance due to poor flexibility from the agents, we got stuck driving up and was told if we wanted to view the house it would be 10 minutes we could view, shame as we were excited to view and ready to go won’t be going with Ryder and Dutton again

Tried selling house with this company few years back after couple of months they found me potential buyer i didn’t even know if that was original I was listening buyer didn’t appoint solicitor yet another 5 months gone waiting for a buyer …

I would not recommend this estate agent, they under valued my house by £10,000 - I only found this out when my buyers surveyor came around and described my house as "somebody is getting a bargain here" by which point we were too far in to …

Paul was ridiculous. Said one thing to my partner and another thing to me. Not very professional.

Contacted them on several occasions to book a viewing or make offer they simply avoided doing any as they had multiple viewing and are awaiting on Thier decisions. Extremely odd 😕. Sent request within 10days of them advertising a property. …

Awful company, they took absolutely forever to give us the keys. It should not take this long for a payment to be pending. I am extremely upset!