Thank you for your feedback, Beth. We’re sorry to hear that your experience did not meet expectations. We would like to clarify that following your initial enquiry on 16th January, we were unable to accommodate your requested viewing date of 28th February, but we did offer a number of alternative options. A viewing was subsequently arranged for 13th March at a mutually agreed time. On the day, we were informed that you would be arriving 30–40 minutes later than scheduled. Unfortunately, due to other pre-arranged appointments, we were unable to accommodate the delay. We did offer an alternative appointment for the following day, 14th March, however we understand this was not convenient for you. We always aim to be as flexible as possible and to provide a positive experience for all customers, and unfortunately on this occasion, we were unable to find a suitable time that worked for both parties. If you would like to discuss this further or arrange another viewing, we would be more than happy to assist.