Hi Melissa, Thank you for your feedback. We always strive to provide accurate property valuations based on current market data and recent comparable sales. I can see that your property received five viewings, resulting in three offers. Two offers were below the asking price, and one matched the full asking price, which we feel indicates that the asking price we agreed with you was both fair and realistic and as such we are unsure why the buyer’s surveyor made those comments to you. With regard to the indemnity insurance, this was requested by your buyer’s solicitor due to the absence of building regulation approval documents for the boiler installation and electrical works. It is standard practice for such requests to be made by the buyer’s solicitors during the conveyancing process in order to satisfy the buyer and their lender, and generally it is the vendors responsibility to provide this. However, in this instance, I can see that your buyer agreed to cover the cost in order to proceed with the purchase. I would like to apologise if the photographer arrived later than scheduled. This falls short of our usual standards, and I will ensure the matter is addressed. Professional photography can significantly enhance a property’s market appeal, and having seen the images myself I am confident that the images used contributed to achieving a swift sale at the full asking price. Kind regards, Tony Boardman Branch Manager Ryder & Dutton, Oldham