This Tenant rented a property in Glenfield from us for a few years, there were never any issues. At the end of the tenancy the Landlord wanted to make claims which the Tenant believed were unfair. Unfortunately the Landlord has the right to make any claim he wants to, and equally the Tenant also has the right to dispute them. Hence why, we at Newton Fallowell use the deposit protection scheme to protect deposits, so an independent judgement is made on any disputes. We tried explaining to the Tenant, that the Landlord has the right to claim for anything they wish to, and it is out of our control, as it is their legal right to do so. We advised the Tenant to use the DPS so a fair & reasonable judgement would be made. The DPS ended up awarding the Landlord £124 and the rest went back to the Tenant. It is ridiculous that the Tenant failed to grasp the above concept, and has left us a negative review, when the whole situation was out of our control. If a Landlord wants to make mickey-mouse claims, then there is nothing we can do about it, other than let it play out with the DPS. This is the purpose of using a government approved scheme, to arrive at a fair decision for both landlord and tenant. It is nonsense that we were on the side of the Landlord as we did not ever say at any point that we agreed with the Landlords claims. It is also nonsense that we do not care about Tenants, as whenever a Tenant reports an issue we work wholeheartedly to try and get an issue resolved, as much as within our power. Ultimately however the Landlord/Owner is the decision-maker, and we are just glorified messengers.

We use a referencing company called Let Alliance. Most estate agencies will use a referencing company, and most referencing companies operate in near-identical ways. You are correct that the information provided by an applicant is confidential and Let Alliance follow all the relevant data protection protocols accordingly. Due to the large volume of enquiries and applications we are now receiving on rental properties, due to extremely high demand and shortage of supply in the rental sector, we are now having to pre-qualify applicants initially, and obtaining landlord approval in principle, by requesting a Tenant to complete an application form. We do not carry out referencing checks, but it is just for informational purposes preliminarily. Unfortunately it is not viable for us to book in 50+ people in for a viewing, especially as many of these properties advertised are currently Tenanted and housing all their possessions etc. We explain our process from the start, and inform applicants that we can only notify them if their application is successful, due to the large volume of applications we receive. However up until a decision has been made we always respond to applicants that request updates on their application. Upon receiving our email which outlines are process, you can then decided whether you wish to engage in it or not. If you are not willing to invest your time and energy into renting a property, then that is your call. Our perspective on life is that, nothing in this life will fall from the heavens onto your lap, and you will need to put effort into things, in order to achieve or accomplish a successful outcome. We cannot guarantee a successful outcome from the start, all we can do is give every applicant a fair opportunity and platform to apply and be taken into consideration for the property. Landlords are often having to review in excess of 70+ applicants for every popular rental property at present, so competition is fierce at this moment in time.

We use a referencing company called Let Alliance. Most estate agencies will use a referencing company, and most referencing companies operate in near-identical ways. You are correct that the information provided by an applicant is confidential and Let Alliance follow all the relevant data protection protocols accordingly. Due to the large volume of enquiries and applications we are now receiving on rental properties, due to extremely high demand and shortage of supply in the rental sector, we are now having to pre-qualify applicants initially, and obtaining landlord approval in principle, by requesting a Tenant to complete an application form. We do not carry out referencing checks, but it is just for informational purposes preliminarily. Unfortunately it is not viable for us to book in 50+ people in for a viewing, especially as many of these properties advertised are currently Tenanted and housing all their possessions etc. We explain our process from the start, and inform applicants that we can only notify them if their application is successful, due to the large volume of applications we receive. However up until a decision has been made we always respond to applicants that request updates on their application. Upon receiving our email which outlines are process, you can then decided whether you wish to engage in it or not. If you are not willing to invest your time and energy into renting a property, then that is your call. Our perspective on life is that, nothing in this life will fall from the heavens onto your lap, and you will need to put effort into things, in order to achieve or accomplish a successful outcome. We cannot guarantee a successful outcome from the start, all we can do is give every applicant a fair opportunity and platform to apply and be taken into consideration for the property. Landlords are often having to review in excess of 70+ applicants for every popular rental property at present, so competition is fierce at this moment in time.

This lady rented a property in Aylestone through our agency. Every maintenance issue that was reported by the Tenant was reported to the Landlord also. The Tenant was never ignored and always acknowledged. Unfortunately the Landlord is the decision-maker and how quickly they authorize jobs to be done is out of our control. We have a variety of contractors, that we can send out to issues, but we need to Landlord to authorize it first. We are always happy to chase Landlords on behalf of Tenants, over outstanding works and apply as much pressure & influence as possible, in the interest of guiding the situation towards a successful outcome. However we cannot approve any works costing money without the Landlord's consent. We explain this process to Tenants, so there can be no doubt in their minds, that any delay is not on account of the fault of the Agency themselves. We are always happy to check-in with Tenants and update them on the status of any outstanding jobs. The Landlord asked the Tenant to use Leicester City Council for the pest control issue. We always speak to our customers with respect. We did not withhold the Tenants deposit. The Landlord wished to make claims against the Tenants deposit. The deposit was protected with the DPS. The tenant disputed the claims with the DPS. The DPS took the Landlord's side on this occasion, and awarded the Landlord with the majority of the monies back. This was however dealt with fairly and independently by a government approved scheme. If the Tenant is not happy with the decision, she should leave a negative review on the DPS website, and not on our Newton Fallowell page!

That's very hard to read and understand, try proof reading before sending something which does not relate to us and makes little sense.

This review is wholly unverified with the person leaving the review not relevant to our business, we have no record of who you are or why you would leave such comments, perhaps you should be careful what you say and to whom.