Thank you for your review. We are sorry that you felt this way. We can assure you that it was not the intention of the viewings lady to come across in this manner, but we are always looking to improve our service. We hope you find a suitable rental property soon.

Dear Nigel, we are sorry that we did not meet your expectations during your time with us, we are very honest with our clients and if our services were not to your expected standards we will look to improve. We do wish you the very best with your property in the future.

Dear Nigel, we are sorry that we did not meet your expectations during your time with us, we are very honest with our clients and if our services were not to your expected standards we will look to improve. We do wish you the very best with your property in the future.

Thank you for your feedback we are very sorry to note your comments surrounding your experience purchasing a property through us. Just to clarify by law we are not able to release keys until we have had confirmation from the solicitor that the sale has competed. At the time (3pm) when our colleague left the office for the day we had still not had confirmation that the property had completed. Another colleague received confirmation from the solicitor that the purchase had completed later that afternoon at which point he notified you. We appreciate delays are very frustrating and if you felt that this was not communicated to you correctly we do apologise. If you wish to discuss this further please feel free to give us a call.

Regarding your review. We are pleased to say that we have over 350 happy landlords currently on our books, and new customers gravitating towards us on a weekly basis. The referencing company we use does indeed send forms to guarantors also to supply their information but this has to be requested from us initially. Unfortunately we cannot book in people for a viewing straightaway, as there is an application process initially, in order for us to vet & pre-qualify applicants, gather information, and obtain the landlords approval in principle etc. We appreciate if our process does not suit your requirements, but we are a successful and established firm, so we will not be changing our processes unfortunately, as we firmly believe that the protocol we have implemented is the correct one. We cannot be held responsible for finding your daughter accommodation within a certain time frame. We can only put forward all applicant's for the consideration of the property owner. We are hoping that God will not need to intervene in order for you to find a suitable rental property, and wish you all the best with your search!

Dear Ahmed. Your suggestions are absurd and frankly extremely insulting. Our team is comprised of an eclectic mixture of cultures, including Asian, African, Middle Eastern, Hispanic, Caucasian, and Mixed Race. We also serve an array of customers from all backgrounds, ethnicities, and religions. You have no right to make such false accusations and your review is a disgrace. Leicester is a multi-cultural city which we are a proud to be a part of, and all persons that know us, and have been working alongside us for several years, will simply dismiss your accusations out of hand. What we find most concerning is that unverified persons can leave negative reviews without any grounds or evidence to back-up your statements, in an attempt to unfairly tarnish the reputation of an upstanding local business. We are convinced that you would accuse an online chatbot of being racist. For every disingenuous person like yourself, there will be 50 people standing behind you that will speak the truth and leave a positive & genuine review. Truth will ultimately prevail. On another note, we have received your application for a rental property, and a member of the team will be in touch to offer you a viewing.

Thank you for your review. For the record, our Landlords are happy that we take the time to check an applicant's suitability & eligibility, and pre-qualify prior to booking in a viewing. It makes no sense in wasting both an applicant's time/fuel & agent's time/fuel by showing them a property, if the Landlord has not approved the application in principle, and if the applicant cannot afford the property etc. For the record, we have timed that an application form can be completed in ten minutes. If you are not willing to invest ten minutes, into looking to apply for a rental property, then we are not sure how far such minimal effort will take you in other areas in life.

We have checked and this lady applied for a property in Oadby for rent. We had explained the application process to the lady from the start and informed her that we had received a large volume of applications on the property. Unfortunately … More