Thank you

Thank you for your review. We are sorry that you felt this way. We can assure you that it was not the intention of the viewings lady to come across in this manner, but we are always looking to improve our service. We hope you find a suitable rental property soon.

Dear Nigel, we are sorry that we did not meet your expectations during your time with us, we are very honest with our clients and if our services were not to your expected standards we will look to improve. We do wish you the very best with your property in the future.

Dear Nigel, we are sorry that we did not meet your expectations during your time with us, we are very honest with our clients and if our services were not to your expected standards we will look to improve. We do wish you the very best with your property in the future.

Thank you for your feedback we are very sorry to note your comments surrounding your experience purchasing a property through us. Just to clarify by law we are not able to release keys until we have had confirmation from the solicitor that the sale has competed. At the time (3pm) when our colleague left the office for the day we had still not had confirmation that the property had completed. Another colleague received confirmation from the solicitor that the purchase had completed later that afternoon at which point he notified you. We appreciate delays are very frustrating and if you felt that this was not communicated to you correctly we do apologise. If you wish to discuss this further please feel free to give us a call.

Thank you for your review. For the record, our Landlords are happy that we take the time to check an applicant's suitability & eligibility, and pre-qualify prior to booking in a viewing. It makes no sense in wasting both an applicant's time/fuel & agent's time/fuel by showing them a property, if the Landlord has not approved the application in principle, and if the applicant cannot afford the property etc. For the record, we have timed that an application form can be completed in ten minutes. If you are not willing to invest ten minutes, into looking to apply for a rental property, then we are not sure how far such minimal effort will take you in other areas in life.

We have checked and this lady applied for a property in Oadby for rent. We had explained the application process to the lady from the start and informed her that we had received a large volume of applications on the property. Unfortunately we cannot arrange a viewing unless the application is approved in principle by the Landlord. It is not true that she was unable to reach anyone as there are multiple emails back & forth with this lady. We received in excess of 70 applications for this property. Unfortunately this lady's application was not selected on this occasion but she is welcome to apply for other properties she sees in the future. We would ask her to retract this unfair review.