The initial viewing and negotiating was dealt with ok as the vendors were really quite keen to sell and we were keen to buy so there wasn’t much for the agents to worry about. The problem was with the customer service received thereafter. There was barely any follow up unless I was the one chasing or giving them an update myself. It took a long time to exchange for various reasons but in the end when I did complete, the agents didn’t even think to tell me when the keys could be collected. I waited until 5pm on the day of completion for a call after having called 3/4 times already and popping in with my kids that morning that day... and it turned out that lady I was liaising with had already gone home without updating me and my keys had been ready to collect for a few hours already. I was very disappointed with this service and I didn’t even get a call to say sorry the next day which I was even more annoyed with. Overall not very happy with the service received despite them being very friendly.. I wouldn’t use them to rent my properties out going forward, that’s for sure.