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1.00 /5

15.02.2023

"This is the worst agency I..."

This is the worst agency I have come across. It has been extremely hard getting hold of someone to talk to. They sent generic emails to very specific queries. They seem to just want to avoid speaking to customers. Tried to get hold of the rental team by dialling different numbers, every-time I get hold of someone they ask me to ring a different number. Even when I eventually got hold of someone in the rental team, asked about a house for rent, she said 'I don't know about that one' - horrible and unprofessional attitude. Long and tedious form to complete before even being allowed to view a property which includes uploading personal documents. Just ridiculous.

review by Ola 15.02.2023

1.00 /5

15.02.2023

This is the worst agency I

This is the worst agency I have come across. It has been extremely hard getting hold of someone to talk to. They sent generic emails to very specific queries. They seem to just want to avoid speaking to customers. Tried to get hold of the rental team by dialling different numbers, every-time I get hold of someone they ask me to ring a different number. Even when I eventually got hold of someone in the rental team, asked about a house for rent, she said 'I don't know about that one' - horrible and unprofessional attitude. Long and tedious form to complete before even being allowed to view a property which includes uploading personal documents. Just ridiculous.

review by Ola Alia 15.02.2023

1.00 /5

review by ollie rowledge

1.00 /5

Don't bother contacting Newton Fallowell to see a house. They don't return your calls. Totally turning people away.

review by game boy

1.00 /5

I was called to see if I was going to put an offer on a property, I explained I was interested and half way through me mentioning my offer I was cut off and told 'Nope, we have offers over ££££££' after being cut off mid sentence I lost interest.

review by M K Hassan

Reply from agent

*Unverified Review Reported To Google* This review does NOT relate to any property Newton Fallowell Oadby have for sale, the name of the person leaving this review is not registered on our database, no member of staff recalls any conversation of this nature in recent days, on this basis we deny any wrong doing and will not be considering this review genuine to our office.

1.00 /5

NO STARS! Phoned quite a few weeks ago to request to view a property, to date have not heard back from anyone in sales. No doubt the property is sold now. Phoned again a couple of weeks ago, to request to view another property, and same. Is it so difficult for any of the staff to phone and say sorry and explain as to why the viewing was not arranged? Sheer incompetence & absolute joke of a company!

review by UN!QUE xxx

1.00 /5

Viewed a house for sale through them, submitted an offer, assured by the agent that we will receive updates on the process and would be able to submit final offer if our offer is not accepted. A week later, haven’t heard anything from the agent, called them for an update and found out that the property is sold. Really poor service and I won’t even call them for a viewing ever again for any property as I now know that it would be a waste of time.

review by utku gokcen

1.00 /5

review by Naila Qurban

Reply from agent

Dear Naila, we have looked into your name on our database and you have not had any contact with our Oadby office where the review has been left at any point, your details relate to another office of Newton Fallowell, would you therefore be kind enough to remove this rating and review and discuss with the specific office you have had contact with. Many thanks.

1.00 /5

Awful service. Refusing to show rental property. Applied for two property without seeing them. Called up after 3 weeks and was told it wasn't to do with them now 6 weeks later both properties have been removed from rightmove but still not been contacted at all.

review by Shannon Wharton

Reply from agent

Thank you for your invaluable feedback. Please note, we do advise interested parties, that we can only arrange a viewing if your application is selected by the Landlord of the property. Unfortunately, due to the extremely high demand in rental properties at present, it is not physically possible for us to show all interested parties a property, as we are currently receiving in excess of 100 enquiries per day at present. I think it can be sometimes difficult for our customers to appreciate how extreme the demand is for property at present, and how inundated we are with enquiries and applications on a daily basis. We do explain our protocols & procedures, on our initial application process email which was sent to you via email. This information also states that we will only contact you if your application is successful. We are sincerely sorry but we cannot physically get back to every single applicant, as much as we would love to do so. We do apologise if your application was not successful on this occasion, but you are welcome to apply for any of other available properties and we shall certainly put you forward for the Landlord of the property to take you into consideration. We do understand if our current process, first adopted due to the current climate of covid-19 in order to minimize the need for substantial physical viewings, does not suit your needs. Other local agents may be operating in different ways, which you may find preferable. We wish you all the best with your search for a rental property.

1.00 /5

Disgusting service, showed an interest in viewing 3 properties and then had to call twice to check if my application was received. they took ages to get back to me which I found worrying as I was asked to provide personal details. About a month past still nothing, disgusting. When I did chase it up again they told me that I would only be called if my application was successful they don't even keep you informed or updated on anything to make you feel confident with them. the quickest response got from them was when I asked them to delete my details within 10-15 mins and received a sarcastic reply I wouldn't recommend them to anyone no customer service skills glad I quit before anything started, using poor excuses such as 'very high demand'NegativeQuality

review by eversobless Kirstee

Reply from agent

good afternoon, thank you for your feedback. The information that is provided on an application form is industry standard. We were in regular correspondence with this applicant and responded to all their enquiries and requests for updates efficiently. Unfortunately we are not in control of how quickly a landlord makes a decision, especially due to the high volume of applications we receive on our rental properties. It can take some time for the landlord to review all the applications that are submitted for the property. We do thank you for your interest however and wish you all the best with your search for a rental property.

Newton Fallowell - Oadby

Newton Fallowell - Oadby

"This is the worst agency I..."

This is the worst agency I

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