I recently had an extremely disappointing phone interaction with one of the agents. The person I spoke to was rude, unfriendly, and frankly offensive in tone. They seemed irritated from the start and ended the call abruptly, almost hanging up on me mid-conversation. This kind of behavior is completely unacceptable from anyone in a customer-facing role.
Unfortunately, after reading other reviews, it’s clear this is not an isolated incident. There appears to be a disturbing pattern of dismissive and discriminative behaviour which points to deeper issues within the agency's culture. It’s concerning to see how many people have reported similar experiences, including instances that suggest racism and bias.
Rather than addressing concerns with professionalism, the agency often responds to negative feedback with defensiveness and arrogance. I don’t expect this review will be treated any differently, but I hope it serves as a warning to others.
This agency urgently needs to invest in proper training for their staff, particularly in customer service, cultural sensitivity, and professional communication. Everyone deserves to be treated with respect, regardless of their background.
Reply from agent
Dear Ahmed. Your suggestions are absurd and frankly extremely insulting. Our team is comprised of an eclectic mixture of cultures, including Asian, African, Middle Eastern, Hispanic, Caucasian, and Mixed Race. We also serve an array of customers from all backgrounds, ethnicities, and religions. You have no right to make such false accusations and your review is a disgrace. Leicester is a multi-cultural city which we are a proud to be a part of, and all persons that know us, and have been working alongside us for several years, will simply dismiss your accusations out of hand. What we find most concerning is that unverified persons can leave negative reviews without any grounds or evidence to back-up your statements, in an attempt to unfairly tarnish the reputation of an upstanding local business. We are convinced that you would accuse an online chatbot of being racist. For every disingenuous person like yourself, there will be 50 people standing behind you that will speak the truth and leave a positive & genuine review. Truth will ultimately prevail. On another note, we have received your application for a rental property, and a member of the team will be in touch to offer you a viewing.