Dear Manveer, I have tried to call you several times to discuss and understand the issues you have raised but unfortunately have not been able to get through to you on your mobile. I am struggling to find any correspondence during your tenancy on our online maintenance portal Fixflo or via email regarding the issues mentioned. I would appreciate it if you would forward me the correspondence relating to this so I can look into it further for you and understand where the breakdown in communication has occurred. At all times, we strive to operate a transparent service. Our administration fees are outlined under both the reservation terms and within your tenancy agreement. We will always aim to help our tenants and provide the best service possible. Unfortunately such occurrences as tenants choosing to leave their contract early will result in an extra fee, which is detailed in the contract, due to the extensive administrative work involved. I look forward to hearing from you. Kind regards Maddie at Nicholas Humphreys madeleineg@nicholashumphreys.com