Dear Ryan, we are sorry to see you have given us a 1 star review. This sale is being handled by another branch of Belvoir and not ourselves directly. However, as an estate agent once a sale/purchase is in solicitors hands to carry out the legal process we are limited to what we can do to speed that process along. We do ensure that solicitors are chased, but sometimes there are issues beyond our control which cause delays with the legal process. Sometimes a survey can reveal issues with cause a buyer to need further investigations, this can add time onto a purchase, and in some cases buyers can even withdraw as they are not happy with the survey. We do hope your sale completes soon and wish you good luck. If you contact the branch which is handling the sale for you, they will be able to update you further as we are individually owned we don't have access to the account or information.

28.04.23 Following on from our message below, we have not heard back from you at all and have looked through our entire database and do not have any issues with any doors. We believe you may have chosen the wrong Belvoir office for your review. We are all individually owned as we are a franchise, so if you intended your review for another office I would be most grateful if you could remove it and find the correct office as it will affect our business. Otherwise, please contact us on the details below to confirm the property address so that we can assist. Thankyou 24.04.23 - Hi, thankyou for reaching out to us. Could you please email us urgently to make us aware of which property this relates to please so that we can investigate further. Please use email address maintenancenul@belvoir.co.uk or call us on 01782662929 Thankyou

Hi, Unfortunately as you have left no comments or a name we are unsure how you are linked to our business and unable to look into whatever may have caused you to be upset. If you would like to email our office at newcastle-under-lyme@belvoir.co.uk with some further details we would like to be able to try and resolve your query and hopefully have this review removed. Independent businesses such as ourselves rely heavily on customer reviews and it is unfair to leave reviews if you have not done business with us or given us the opportunity to rectify any issues you may have, thankyou.

HI Joshua, thankyou for your review. I can see from your move out report that work was required to return the property to the good standard it was in upon your move in. As you know a move in inventory is given to all of our tenants which you have 7 days to check off and sign upon moving in. This is then used to check you out and provides the evidence to support any claims for repairs, cleaning at the end of the tenancy. All tenants deposits are held securely in a Deposit Scheme, and the scheme themselves offer a resolution service if tenants and landlords/agents can not agree on a claim. The move in inventory and check out report including photographs are provided as evidence and you are given the opportunity to provide your own evidence to support your dispute. The processes followed are the correct legal steps and are very fair. Tenants are given an extensive tick list a month before vacating so that they can prepare the property ready for handing back. The tenants who follow this list almost always receive their full deposit back as it ensures they do not miss any items of cleaning to return the property back to its condition upon move in. If tenants choose not to clean a property before leaving, not to remove their own rubbish, not to use mattress protectors and leave heavy soiling on mattresses, not to return keys to the property then all of these things have to be taken care of before a new tenant moves in and at the cost of the tenant as the tenant certainly would not move into the property in that condition.

Hi, we are sorry to receive your review, however the viewing was not booked in your name it was booked in a female's name and the female was called twice and a voicemail left on both occasions informing that the property had received an acceptable offer and we could no longer show the property to you. The owners were also made aware prior to the viewing that we had left voicemails to cancel your appointment but not heard back from you. They advised, if you did arrive they would notify you. We were not given any contact details for yourself and so the voicemail was left on the lady's phone. Thankyou

Dear Mr Banner, I am sorry to see you have given us a 1 star review, I have looked into your relationship with Belvoir and I am sorry but anyone applying for a property will have to provide the correct forms of identification before we can move forward with applications. A copy of our application form is available upon request by any potential tenant prior to a viewing or before applying which sets out all of the acceptable proofs of identification and address.

Dear Emily, I am sorry to see your review, however we do not have you listed on our system as a customer. I would be happy to discuss any issues with you if you could please contact me to discuss at craig.johnson@belvoir.co.uk . We have no record of you at all on our system. Thankyou

Hello, I am sorry to read your review. I have discussed with the team here to find out why you are upset and I have discovered that you wished to view a property where a tenant was already in place and you couldn't view at a time which suited the tenant. In the meantime a different viewer applied for the property. We apologise for this, but unfortunately when a property already has a tenant in, we are limited to viewings around the times which they allow us access. Thankyou

Dear Cobie, I am sorry you feel this way. As you are aware you signed a photographic inventory upon your move in to the property, your deposit was held with a deposit protection scheme and it is the adjudicators at the scheme who would review our photographic evidence and damage the property was left in when you vacated. You would be given the chance to provide your own evidence to support your argument to the adjudicators at the DPS before they would award any landlord or agent the costs towards damages and repairs. It is a shame that we can not add photos to this post to show the horrendous damage caused by your group, who sadly caused more damage to the property than we have ever experienced in any of our properties over an 11 year period despite our repeated efforts at inspections to advise you of what needed attention. We support all of our tenants and protect them from unscrupulous landlords by providing them with a fully photographic inventory at the start of their tenancy to show a clear report of how they found the property to protect them from any claims being made which are unfair. Deposits are lodged with a protection scheme and the rules of the scheme are followed.