HI Joshua, thankyou for your review. I can see from your move out report that work was required to return the property to the good standard it was in upon your move in. As you know a move in inventory is given to all of our tenants which you have 7 days to check off and sign upon moving in. This is then used to check you out and provides the evidence to support any claims for repairs, cleaning at the end of the tenancy. All tenants deposits are held securely in a Deposit Scheme, and the scheme themselves offer a resolution service if tenants and landlords/agents can not agree on a claim. The move in inventory and check out report including photographs are provided as evidence and you are given the opportunity to provide your own evidence to support your dispute. The processes followed are the correct legal steps and are very fair. Tenants are given an extensive tick list a month before vacating so that they can prepare the property ready for handing back. The tenants who follow this list almost always receive their full deposit back as it ensures they do not miss any items of cleaning to return the property back to its condition upon move in. If tenants choose not to clean a property before leaving, not to remove their own rubbish, not to use mattress protectors and leave heavy soiling on mattresses, not to return keys to the property then all of these things have to be taken care of before a new tenant moves in and at the cost of the tenant as the tenant certainly would not move into the property in that condition.

Hi, we are sorry to receive your review, however the viewing was not booked in your name it was booked in a female's name and the female was called twice and a voicemail left on both occasions informing that the property had received an acceptable offer and we could no longer show the property to you. The owners were also made aware prior to the viewing that we had left voicemails to cancel your appointment but not heard back from you. They advised, if you did arrive they would notify you. We were not given any contact details for yourself and so the voicemail was left on the lady's phone. Thankyou

Dear Mr Banner, I am sorry to see you have given us a 1 star review, I have looked into your relationship with Belvoir and I am sorry but anyone applying for a property will have to provide the correct forms of identification before we can move forward with applications. A copy of our application form is available upon request by any potential tenant prior to a viewing or before applying which sets out all of the acceptable proofs of identification and address.

Dear Emily, I am sorry to see your review, however we do not have you listed on our system as a customer. I would be happy to discuss any issues with you if you could please contact me to discuss at craig.johnson@belvoir.co.uk . We have no record of you at all on our system. Thankyou

Hello, I am sorry to read your review. I have discussed with the team here to find out why you are upset and I have discovered that you wished to view a property where a tenant was already in place and you couldn't view at a time which suited the tenant. In the meantime a different viewer applied for the property. We apologise for this, but unfortunately when a property already has a tenant in, we are limited to viewings around the times which they allow us access. Thankyou

Dear Cobie, I am sorry you feel this way. As you are aware you signed a photographic inventory upon your move in to the property, your deposit was held with a deposit protection scheme and it is the adjudicators at the scheme who would review our photographic evidence and damage the property was left in when you vacated. You would be given the chance to provide your own evidence to support your argument to the adjudicators at the DPS before they would award any landlord or agent the costs towards damages and repairs. It is a shame that we can not add photos to this post to show the horrendous damage caused by your group, who sadly caused more damage to the property than we have ever experienced in any of our properties over an 11 year period despite our repeated efforts at inspections to advise you of what needed attention. We support all of our tenants and protect them from unscrupulous landlords by providing them with a fully photographic inventory at the start of their tenancy to show a clear report of how they found the property to protect them from any claims being made which are unfair. Deposits are lodged with a protection scheme and the rules of the scheme are followed.

Thankyou for contacting my directly. As we discovered unfortunately your emails had gone into our junk folder for some reason. I trust our conversation has now answered your query, if you need any further assistance going forwards please do not hesitate to contact me directly.

Hi Ed, thankyou for your email. If you are are the tenant I believe you are and referring to the issue which arose during your tenancy, lets state some facts: Your reported a large patio door had shattered on the inside and no one had touched it. Of course, this throws up some questions, the owner insisted you must have touched it but we discussed this with her and professionals on your behalf to determine whether or not this was the case. We ourselves arranged for a professional to visit and inspect the door who returned to say there was no evidence it had been touched and could be a fault in the door glass. You were therefore not charged and the owner paid the full cost. We have protected you with an inventory upon your move in, we have as a middle man between you and the landlord over this issue, and it has resulted in no loss to yourself. Therefore I am not sure why you are upset at us. If you would like to contact me directly at craig.johnson@belvoir.co.uk or call me on 01782662929 I would be grateful to discuss things with you in more detail if you have any other problems. If this is not the Ed I think it is, then by all means please let me know your full name and I will look further into your query. Thankyou

Hello Mr Gixer, I am sorry to hear of your experience. There were tenants in the property the whole time who should have allowed you access, we did arrive 10 minutes afterwards as there was another viewing straight after yourself which we did attend and the tenants did open the door to us to let us in, so not sure why they didn't answer the door to you, I can only apologise.