Thankyou for your review

Hello there, I am sorry to hear that you have had difficulty in contacting us, or receiving a response to your enquiry. If you would like to contact me directly at craig.johnson@belvoir.co.uk I will certainly do my best to ensure your request is answered and issues resolved. Our office are very fast at answering calls and enquiries, but there are some occasions I am sure where we may have staff sickness, or an extremely busy period where we may have missed getting back to you. I apologise if this is the case and look forward to hearing from you to assist you. Thankyou, Craig Johnson, Director.

Hi, thankyou very much for the additional information. I am not sure who you have spoken to at our office but some landlords certainly do accept pets. It may be that the current available properties have all said no to pets, but we have plenty of tenants who do have dogs, cats and various other pets. There is a possibility you have spoken to a different office as we are all individually owned. If you want to email me your details through I can assist with your enquiry. Thankyou.

Hello Mr Broomfield, Thankyou for your rating. I do not recognise you as a customer of ours I''ve checked our entire database of landlords and tenants and so would just like to check you have reviewed the correct business and/or branch. We are individually owned and so if you have been a customer of another branch of Belvoir I would be most grateful if you could remove your rating and rate them instead. Although 3 stars is not a bad rating, it is not upto our usual 4 or 5 star standard. Many Thanks.

Hi, I am sorry to hear you had some issues locking yourself out. I have tried to find you within our database but assume Sky Waterer is not your real name. If you could email me at craig.johnson@belvoir.co.uk with your real name I will look into this further for you. It sounds like you may be a student tenant who has locked themselves out of their bedroom, I may be wrong, but our standard process in this situation is that we ask the tenant to visit our shop to collect a spare key, leave us a deposit of £30 and when the spare key is returned your full deposit of £30 is handed back. Hope this helps.

Dear Karan, I am sorry to read your review but as you know it is not factually correct. All students/tenants including yourself are given a full photographic inventory at the start of the tenancy which shows the exact condition of the property and you have 7 days to check it and add any notes or photographs yourself. 2 months before your move out you have had an inspection from us highlighting any areas that you need to ensure are cleaned prior to leaving. After leaving we have sent you a copy of your signed move in inventory and photographs of the dirt in your property that requires cleaning. You have agreed immediately that the cleaning is required and you have not questioned the cleaning charge of £100. You have released £100 of your deposit to us and received the balance back. Only now, on a review site are you questioning things. If you can give me permission I will happily post the photographs of before and after you moved in and out so that it is fair and the public can see the condition you left your property. In addition to this, if you would like to put our name down for a reference for any new property you move into , I will happily send them the photos too. We have moved out over 500 students this year and many many have received their full deposits back. We are very fair, we give you step by step guides on how to ensure you do receive it back and if you pay no attention to these and disregard your move in inventory and do not return your property the way you found it, then you will have to pay contractors to put it right ready for the next tenants to move into.

Thankyou for your review. If you would like to let us know your name we can look at which property you rented, but I am quite certain you have not had cockroaches. Belvoir do not own any of the properties that you or other students rent, they are all privately owned by different landlords. If a landlord asks us to find tenants for their property then first of all we carry out extensive checks on the property to ensure it is fit and safe for all tenants. A landlord may ask us to collect the rents and handle any maintenance reports by the tenant and so the tenants are then given a link where they can report a repair if it is needed. This report then automatically goes over to the owner of the property who authorises the repair if it is necessary. If tenants are not looking after a property then a visit from a member of staff will result in a letter or email to both the tenants and parents advising of the actions required to keep the property clean and safe. As we do not know who you are we can not comment specifically about your property or any actions that have been taken. Please let us know and we will be happy to look into this further. Please remember that any comments you make publicly MUST be factual as you could be liable for damages to our company if they are falsified. You may post your name on here or you can email us at lettingsnul@belvoir.co.uk where we can investigate your comments further.

Dear Ryan, we are sorry to see you have given us a 1 star review. This sale is being handled by another branch of Belvoir and not ourselves directly. However, as an estate agent once a sale/purchase is in solicitors hands to carry out the legal process we are limited to what we can do to speed that process along. We do ensure that solicitors are chased, but sometimes there are issues beyond our control which cause delays with the legal process. Sometimes a survey can reveal issues with cause a buyer to need further investigations, this can add time onto a purchase, and in some cases buyers can even withdraw as they are not happy with the survey. We do hope your sale completes soon and wish you good luck. If you contact the branch which is handling the sale for you, they will be able to update you further as we are individually owned we don't have access to the account or information.

28.04.23 Following on from our message below, we have not heard back from you at all and have looked through our entire database and do not have any issues with any doors. We believe you may have chosen the wrong Belvoir office for your review. We are all individually owned as we are a franchise, so if you intended your review for another office I would be most grateful if you could remove it and find the correct office as it will affect our business. Otherwise, please contact us on the details below to confirm the property address so that we can assist. Thankyou 24.04.23 - Hi, thankyou for reaching out to us. Could you please email us urgently to make us aware of which property this relates to please so that we can investigate further. Please use email address maintenancenul@belvoir.co.uk or call us on 01782662929 Thankyou

Hi, Unfortunately as you have left no comments or a name we are unsure how you are linked to our business and unable to look into whatever may have caused you to be upset. If you would like to email our office at newcastle-under-lyme@belvoir.co.uk with some further details we would like to be able to try and resolve your query and hopefully have this review removed. Independent businesses such as ourselves rely heavily on customer reviews and it is unfair to leave reviews if you have not done business with us or given us the opportunity to rectify any issues you may have, thankyou.