Dear Emily, I am sorry to see your review, however we do not have you listed on our system as a customer. I would be happy to discuss any issues with you if you could please contact me to discuss at craig.johnson@belvoir.co.uk . We have no record of you at all on our system. Thankyou

Hello, I am sorry to read your review. I have discussed with the team here to find out why you are upset and I have discovered that you wished to view a property where a tenant was already in place and you couldn't view at a time which suited the tenant. In the meantime a different viewer applied for the property. We apologise for this, but unfortunately when a property already has a tenant in, we are limited to viewings around the times which they allow us access. Thankyou

Dear Cobie, I am sorry you feel this way. As you are aware you signed a photographic inventory upon your move in to the property, your deposit was held with a deposit protection scheme and it is the adjudicators at the scheme who would review our photographic evidence and damage the property was left in when you vacated. You would be given the chance to provide your own evidence to support your argument to the adjudicators at the DPS before they would award any landlord or agent the costs towards damages and repairs. It is a shame that we can not add photos to this post to show the horrendous damage caused by your group, who sadly caused more damage to the property than we have ever experienced in any of our properties over an 11 year period despite our repeated efforts at inspections to advise you of what needed attention. We support all of our tenants and protect them from unscrupulous landlords by providing them with a fully photographic inventory at the start of their tenancy to show a clear report of how they found the property to protect them from any claims being made which are unfair. Deposits are lodged with a protection scheme and the rules of the scheme are followed.

Thankyou for contacting my directly. As we discovered unfortunately your emails had gone into our junk folder for some reason. I trust our conversation has now answered your query, if you need any further assistance going forwards please do not hesitate to contact me directly.

Hi Ed, thankyou for your email. If you are are the tenant I believe you are and referring to the issue which arose during your tenancy, lets state some facts: Your reported a large patio door had shattered on the inside and no one had touched it. Of course, this throws up some questions, the owner insisted you must have touched it but we discussed this with her and professionals on your behalf to determine whether or not this was the case. We ourselves arranged for a professional to visit and inspect the door who returned to say there was no evidence it had been touched and could be a fault in the door glass. You were therefore not charged and the owner paid the full cost. We have protected you with an inventory upon your move in, we have as a middle man between you and the landlord over this issue, and it has resulted in no loss to yourself. Therefore I am not sure why you are upset at us. If you would like to contact me directly at craig.johnson@belvoir.co.uk or call me on 01782662929 I would be grateful to discuss things with you in more detail if you have any other problems. If this is not the Ed I think it is, then by all means please let me know your full name and I will look further into your query. Thankyou

Hello Mr Gixer, I am sorry to hear of your experience. There were tenants in the property the whole time who should have allowed you access, we did arrive 10 minutes afterwards as there was another viewing straight after yourself which we did attend and the tenants did open the door to us to let us in, so not sure why they didn't answer the door to you, I can only apologise.

Hi Dean. I am sorry to hear of your problems during and after your tenancy. I will look into which property you rented and the move out report. All students are give an inventory when moving in which shows full pictures of the property, you and your housemates would have been given 7 days to check this and make any notes. This would then have been used to check you out and obviously if any items were damaged or dirty compared to the move in inventory then the cost would be claimed from your deposit. Your deposit would be held with a protection scheme called the DPS who themselves protect the deposit for the tenant until evidence is provided to support any claims. The DPS then ask tenants to provide their own evidence to support why they should receive the deposit back. Once all this evidence has been looked at they will make a decision as to whether to award the claim to the landlord or return to the tenant. If you are missing any copy invoices please email me at the office email and I will forward them over to you. Quite often we will get quotes but not instruct the work until the deposit has been received back so it may well be the case that an oven clean had not been completed at the point you requested the invoice, but it may well have now been completed.

THIS IS NOT OUR BRANCH - This is a mistake. Dear S Underwood, I am so sorry that you have felt the need to complain, however would you mind removing this and placing on the correct branch of Belvoir as this is not our branch. We have outstanding reviews and due to us all being individually owned I do not have any control over the branch which you have had problems with. If you could remove and re-write on the correct branch, which is located in Hanley. We are in Hartshill. Thanks