Absolutely appalling service, does not communicate with the tenants and does not refer them to maintenance services until months later. In addition, when putting claims for deposits through they enforce payments on the letting agency’s own mistakes. Very unprofessional and incompetent, therefore would not recommend the rent team from this service as they will let you down. I would say that there is one brain cell between them but there would have to a brain cell there in the first place.NegativeResponsiveness, Quality, Professionalism
Reply from Belvoir - Newcastle under Lyme: HI Joshua, thankyou for your review. I can see from your move out report that work was required to return the property to the good standard it was in upon your move in. As you know a move in inventory is given to all of our tenants which you have 7 days to check off and sign upon moving in. This is then used to check you out and provides the evidence to support any claims for repairs, cleaning at the end of the tenancy. All tenants deposits are held securely in a Deposit Scheme, and the scheme themselves offer a resolution service if tenants and landlords/agents can not agree on a claim. The move in inventory and check out report including photographs are provided as evidence and you are given the opportunity to provide your own evidence to support your dispute. The processes followed are the correct legal steps and are very fair. Tenants are given an extensive tick list a month before vacating so that they can prepare the property ready for handing back. The tenants who follow this list almost always receive their full deposit back as it ensures they do not miss any items of cleaning to return the property back to its condition upon move in. If tenants choose not to clean a property before leaving, not to remove their own rubbish, not to use mattress protectors and leave heavy soiling on mattresses, not to return keys to the property then all of these things have to be taken care of before a new tenant moves in and at the cost of the tenant as the tenant certainly would not move into the property in that condition.
Craig Johnson
