Would warn students to stay away. I was left without a fridge for the last week of my tenancy after the old one stopped working. Was told I would receive one on the Tuesday or Wednesday but received nothing. I was informed after I had left that there had been a delay, it would've been nice to hear that when it was actually due to be delivered. After vacating the property we were informed of what would be taken out of our deposit. We were given no proof that this work would actually be carried out and had to wait over a month to receive this, only receiving it when prompted with repeat emails. One item, the oven clean, was not on this set of invoices so I asked for clarification on this. After 10 days I sent an email asking for an update and within a day was sent an email saying that this had not previously been carried out and was sent a new invoice. This leads to believe that this clean was never going to be carried out and that they would have charged us for it anyway. Part of me doubts the legitimacy of the invoices that they actually sent. Pictures sent with proof of the problems even included pictures of inside the broken fridge which the engineer said there was no chance of it being used again. Overall throughout the tenancy it felt as though the place wasn't a home, we were constantly treated as guilty until proven innocent. Edit: have now been sent marketing emails months after tenancy is over. Bad form.

BELVOIR Hanley (now based in Tunstall) provided a terrible service. They failed to carry out boiler and gas fire service despite charging for it and instead carried out another gas safety check, despite one only being done 6 months earlier. They failed to inform me as the landlord that there had been a issue with the gas fire resulting in it being capped off, then proceeded to move new tenants in without a working gas fire which I only found out about when the tenant contacted me directly as they were having problems getting Belvoir to deal with the matter. I had a long running battle with Alexandra about the matter during which she refused to refund me the money I paid for the gas service that was never done and told me I would have to go to the Ombudsman.......which I did. The Ombudsman instructed them to refund the money as they upheld my complaint. The 2nd tenants that Belovoir moved in damaged my property and left before the 12 month contract was up leaving me out of pocket suggesting that the vetting process was very poor