Thankyou very much for your review

Thankyou for your review

Hi Katie, thanks for your review which is below what we would like to achieve. We can't locate you as a customer on our system so wondered if you could email us some more information about the interactions you have had with us, if you don't mind so that we can look into why we didn't receive 5 stars. lettingsnul@belvoir.co.uk Thanks

Hi Chelsea, we have looked you up on our system and can't see that you are a customer of ours. Have you picked the correct Belvoir branch as we are all individually owned and operated, we have no links to any other branch. We are based in Hartshill. If you have chosen the wrong branch would you mind removing your review and putting on the correct branch please. If you are certain you have dealt with us, please email lettingsnul@belvoir.co.uk with more information about your query and we will be able to get back to you, thankyou

Thankyou for your review

Thankyou for your review

Thankyou for your review

Hello there, I am sorry to hear that you have had difficulty in contacting us, or receiving a response to your enquiry. If you would like to contact me directly at craig.johnson@belvoir.co.uk I will certainly do my best to ensure your request is answered and issues resolved. Our office are very fast at answering calls and enquiries, but there are some occasions I am sure where we may have staff sickness, or an extremely busy period where we may have missed getting back to you. I apologise if this is the case and look forward to hearing from you to assist you. Thankyou, Craig Johnson, Director.

Hi, thankyou very much for the additional information. I am not sure who you have spoken to at our office but some landlords certainly do accept pets. It may be that the current available properties have all said no to pets, but we have plenty of tenants who do have dogs, cats and various other pets. There is a possibility you have spoken to a different office as we are all individually owned. If you want to email me your details through I can assist with your enquiry. Thankyou.

Hello Mr Broomfield, Thankyou for your rating. I do not recognise you as a customer of ours I''ve checked our entire database of landlords and tenants and so would just like to check you have reviewed the correct business and/or branch. We are individually owned and so if you have been a customer of another branch of Belvoir I would be most grateful if you could remove your rating and rate them instead. Although 3 stars is not a bad rating, it is not upto our usual 4 or 5 star standard. Many Thanks.